Audio transcoding issues affecting call quality

Incident Report for Real World Technology Solutions

Resolved

We have made a number of important changes addressing this issue and after monitoring this for the last 12 days are satisfied that this issue is now resolved.

Posted Mar 16, 2021 - 21:11 AEDT

Monitoring

Our engineering team identified an issue affecting audio quality due to audio transcoding. Our engineering team have performed some emergency changes which have resolved the issue. We will continue to monitor this over the next few hours.

Posted Mar 04, 2021 - 11:40 AEDT

This incident affected: Voice Services (CloudPBX).