Identified - Last night yet another wild storm swept through Sydney. At its peak, over 100 000 homes were without power.

nbn is currently assessing impact, at it's peak nbn identified 45.580 customers were impacted across 120 network sites. At this stage there is a dependency upon power companies to provide ETRs and to restore power. As further information becomes available regarding expected restoration times nbn will align their network restoration strategy. nbn continues to monitor and assess impact as batteries expire across the affected region. Generators will be deployed, where possible, to limit this impact.

Where possible, we've raised pro-active notifications to customers affected by this outage; however given the extent of the incident and impacts of local power outages services may still be interrupted. If you have power, and do not yet have nbn please contact us so we can investigate further in your case.
Feb 19, 10:58 AEDT
Network Services Operational
90 days ago
99.99 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
99.99 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
Hosted voice Operational
90 days ago
100.0 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
Email Services Operational
90 days ago
99.99 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
99.99 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
99.99 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
99.97 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS cloudFront Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Partial Outage
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Partial Outage
Cloudflare Perth, WA, Australia - (PER) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
Network Availability (cbr01 data centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Feb 26, 2020

No incidents reported today.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Resolved - We're closing this outage as the fires are now under control or extinguished; even though the ongoing restoration work will probably be continuing for months to come.
Feb 19, 10:56 AEDT
Update - I love a sunburnt country, a land of sweeping plains, of rugged mountain ranges, of droughts and flooding plains.

And with the news that the bush fires are starting to be completely extinguished in NSW, we are faced with the new dilemma of flood. The inclement weather is putting extra strain or telecommunications infrastructure, resources and repairs.

Mass Service Disruption notices remain in place for several areas following the fire incident, and now additional notices have been applied due to wet weather and flooding.

The NT remains on cyclone alert, and MSD notices are also now in place for that region. For a full list, please visit https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption
Feb 9, 10:34 AEDT
Monitoring - Why not considering donating to the NSW, Victorian or South Australian Rural Fire Service, or any of the charities which are doing meaningful work in the midst of this crisis?
Jan 5, 19:24 AEDT
Identified - A number of customers are experiencing issues due to the ongoing severe bush fires currently raging through Australia. The continuity of telecommunications and the restoration of disrupted services remain a high priority for all major telecommunications providers. Depending on the nature of damage to any network assets, the safety of equipment areas, access to and from affected areas, and several other factors, service restoration may be delayed until areas are deemed safe.

Telstra have declared a number of Mass Service Disruptions as a result of the extensive fire damage, and restoration of faults will be impacted in all areas as resources and labour are diverted to ensuring that the areas directly affected by the fires can have communication services restored as a priority.

At this stage we have not seen any significant impact on core communications infrastructure between Sydney and Melbourne, Sydney and Brisbane, Melbourne and Adelaide, or Sydney and Perth; however depending on the nature and severity of the fires in the coming days and weeks anything remains a possibility.

Customers who are impacted by the fires are urged to contact us at their earliest convenience to discuss any assistance we may be to provide as soon as is reasonable possible. This may include the temporary suspension of service billing, financial assistance - or in any other way we can meaningfully be helpful.

Our thoughts and prayers remain with those who have been impacted by the fires already, especially those who have lost property, loved ones or livelihoods. Our thoughts also remain with the tireless volunteers from the RFS, the state FIre Services and the defence force who are working to save lives in the midst of this crisis.
Jan 5, 19:24 AEDT
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.