All Systems Operational
Uptime over the past 90 days. View historical uptime.
Network Services Operational
90 days ago
99.96 % uptime
Today
IP Transit   Operational
90 days ago
100.0 % uptime
Today
Ethernet services   Operational
90 days ago
100.0 % uptime
Today
NBN   Operational
90 days ago
100.0 % uptime
Today
ADSL Services   Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet   Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity   Operational
90 days ago
99.66 % uptime
Today
3G/4G Data Services   Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN)   Operational
90 days ago
99.98 % uptime
Today
Managed VPN   Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
Voice trunking   Operational
90 days ago
99.99 % uptime
Today
Hosted voice   Operational
90 days ago
99.99 % uptime
Today
ISDN Services   Operational
Telstra Rebill   Operational
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud   Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange   Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email   Operational
Hosting and Data Centre Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Hosting   Operational
90 days ago
100.0 % uptime
Today
Co-location   Operational
90 days ago
100.0 % uptime
Today
Web Hosting   Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery)   Operational
Managed Backup (Veeam)   Operational
Billing Systems   Operational
Helpdesk Services   Operational
AWS cloudFront   Operational
AWS ec2-ap-southeast-2   Operational
AWS ec2-ap-southeast-1   Operational
Xero Ltd - API Accounting API   Operational
Xero Ltd - API Files API   Operational
Xero Ltd - API Payroll API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SYD PE Migration - NextDC S1 Sep 25, 23:00 - Sep 26, 03:00 AEST
During this window engineers will be migrating services from a legacy PE in NextDC S1. Please expect up to 10 minutes of outage per service.
Posted on Sep 5, 09:44 AEST
Brisbane bne01 data centre electrical maintenance Oct 26, 07:00-17:00 AEST
As part of NEXTDC’s B1 upgrade project, work will be performed on the High Voltage system. For a short period the datacentre will run on generator power with the UPS system as backup.

This message is for awareness only. There is no expected impact to the B1 data hall power supplies at any stage.
Posted on Aug 22, 08:02 AEST
System Metrics Month Week Day
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
Network Availability (mel01 Data Centre)
Fetching
Network Availability (cbr01 data centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Sep 25, 2018
BNE PE Migrations
Completed - The scheduled maintenance has been completed.
Sep 25, 03:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 AEST
Scheduled - During this window engineers will be migrating services from legacy PE routers in Brisbane. Please expect up to 10 minutes of outage per service.
Sep 5, 09:39 AEST
Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018
Hazard notice - Core network DR testing
Completed - The scheduled maintenance has been completed.
Sep 20, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 AEST
Scheduled - During this window engineers will be shutting down our virtual route reflectors one at a time to ensure our routing infrastructure is fully redundant. Please note this is a hazard window.
Aug 27, 10:23 AEST
Sep 19, 2018
Core Networking Fault
Resolved - Engineers have resolved an issue relating to route propagation from one of our Juniper MX routers in our syd03 data centre and restored all services.
Sep 19, 20:51 AEST
Identified - We are continuing to see some instability within an edge router related to this earlier incident. Engineers are continuing to investigate.
Sep 19, 20:06 AEST
Monitoring - Engineers have identified a route propagation issue and have implemented a fix. Engineers are continuing to monitor traffic, which has returned to normal levels.
Sep 19, 19:08 AEST
Update - The incident is also impacting voice services. Customers will experience partial packet loss or increased latency. Engineers are continuing to identify the root cause.
Sep 19, 19:00 AEST
Investigating - Engineers are investing a core networking fault within our syd03 data centre that is impacting internet traffic. Private network services and VXCs are not affected by this fault.
Sep 19, 18:46 AEST
Sep 18, 2018
DNS resolver failure
Resolved - Engineers have identified an issue with a distribution switch and have implemented a fix restoring all services.
Sep 18, 23:53 AEST
Identified - Engineers are working to resolve an outage affecting one of our primary authoritative DNS resolvers.
Sep 18, 23:40 AEST
MEL PE Migration
Completed - The scheduled maintenance has been completed.
Sep 18, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 AEST
Scheduled - During this window engineers will be migrating services from a legacy PE in NextDC M1. Please expect up to 60 minutes of outage during this window.
Sep 5, 09:51 AEST
Sep 17, 2018
Veeam Cloud Backup Submission unavailable
Resolved - Engineers have resolved the issue preventing new backup jobs from running. Any failed jobs have been rescheduled and engineers will continue to monitor them as they complete.
Sep 17, 17:33 AEST
Identified - We are addressing an issue with backup jobs using our Veeam Backup and Replication and Cloud Connect infrastructure that is causing new backup jobs to not be accepted into the backup queue. Engineers are working to address the issue and will restore functionality shortly.
Sep 17, 10:19 AEST
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

← Incident History Powered by Statuspage