Update - We are continuing to monitor for any further issues.
Jan 13, 12:14 AEDT
Monitoring - We are seeing extended supply chain delays and impacts across upstream service delivery due to the current COVID outbreak.

This is impacting all areas of component supply, fault management and service delivery.

We appreciate your patience while we continue to manage this process and it’s impacts.

Jan 13, 12:07 AEDT
Monitoring - Many customers may have seen news reports about a critical software vulnerability in the Apache Log4J library in use across many systems, technology platforms and devices.

We have taken steps to identify any impacted systems, and have deployed updates or mitigations to these systems. We have also investigated our managed infrastructure customer systems and completed the same activities on internet facing systems where appropriate.

We are continuing to actively monitor the situation and will continue to take any relevant mitigation actions as they are required.

We recommend users remove Java from any client machines that do not explicitly require it, and perform software updates on any software as a matter of best practice. This includes updates on mobile devices, desktops and internet connected devices (like phones, smart devices, machinery, etc)

Dec 12, 10:37 AEDT
Network Services Operational
90 days ago
99.99 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
International Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
99.97 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
100.0 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
99.99 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
99.99 % uptime
Today
Co-location Operational
90 days ago
99.97 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Network Availability (syd02 Data Centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
May 23, 2022
Completed - The scheduled maintenance has been completed.
May 23, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:00 AEST
Scheduled - Engineers will be migrating some TPG/AAPT Ethernet services that are terminated/handed off in NextDC S1 onto new hardware.
There will be an outage of up to 30 minutes for each service during the maintenance window.

Apr 27, 16:20 AEST
May 22, 2022
May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Resolved - This incident has been resolved.
May 14, 16:14 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 14:10 AEST
Identified - Engineers have identified an issue affecting managed VPN services and are working to resolve.
May 14, 13:54 AEST
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - This incident has been resolved.
May 10, 09:54 AEST
Monitoring - A forced database resync has been performed within the Galera cluster and all nodes have recovered. We are seeing normal call flow restore.
May 10, 08:42 AEST
Identified - We are investigating an issue with CloudPBX calls and registrations due to transaction timeouts relating to a database node
May 10, 08:37 AEST
May 9, 2022
Resolved - This incident has been resolved.
May 9, 14:39 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 14:36 AEST
Identified - We have identified slow transaction completion for some interface changes within AsteraPBX. Engineers are implementing a fix at present.
May 9, 14:03 AEST