Monitoring - A fix has been implemented and we are currently monitoring the results.
Nov 25, 11:45 AEDT
Nov 25, 11:45 AEDT
Identified - Engineers have identified the fault and are working on applying a fix
Nov 25, 11:36 AEDT
Nov 25, 11:36 AEDT
Investigating - Engineers are currently investigating users unable to make or receive calls from their CloudPBX mobile app.
Nov 25, 11:35 AEDT
Nov 25, 11:35 AEDT
Update - We are continuing to see the impacts of this update.
Datto have indicated they are finalising a workaround and product fix.
If the incident is impacting your organisation or machines and we have not yet been in contact, please reach out to our help desk who will assist you with the current workarounds.
Nov 9, 15:58 AEDT
Datto have indicated they are finalising a workaround and product fix.
If the incident is impacting your organisation or machines and we have not yet been in contact, please reach out to our help desk who will assist you with the current workarounds.
Nov 9, 15:58 AEDT
Identified - We have identified an issue with an update pushed by our Helpdesk Remote Monitoring vendor, Datto, that is causing some system instability for client systems.
They are aware of the issue and engineering resources are investigating.
While we are working with them to resolve the issue we are disabling the agent from affected client machines to try and restore stability.
Nov 9, 14:33 AEDT
They are aware of the issue and engineering resources are investigating.
While we are working with them to resolve the issue we are disabling the agent from affected client machines to try and restore stability.
Nov 9, 14:33 AEDT
Network Services
Operational
IP Transit
Operational
Ethernet services
Operational
NBN
Operational
ADSL Services
Operational
Fixed Wireless Ethernet
Operational
Intercapital Capacity
Operational
International Capacity
Operational
3G/4G Data Services
Operational
Private WAN (MPLS VPN)
Operational
Managed VPN
Operational
Voice Services
Partial Outage
Voice trunking
Operational
CloudPBX
Operational
ISDN Services
Operational
Telstra Rebill
Operational
CloudPBX Mobile
?
Partial Outage
Email Services
Operational
SpamCloud
Operational
Hosted Exchange
Operational
POP/IMAP Legacy Email
Operational
Hosting and Data Centre
Operational
Virtual Machine Hosting
Operational
Co-location
Operational
Web Hosting
Operational
Managed Backup (Dell Rapid Recovery)
Operational
Managed Backup (Veeam)
Operational
Billing Systems
Operational
Helpdesk Services
Degraded Performance
Xero Ltd - API Accounting API
Operational
Xero Ltd - API Files API
Operational
Xero Ltd - API Payroll API
Operational
Amazon Web Services
Operational
AWS ec2-ap-southeast-2
Operational
AWS ec2-ap-southeast-1
Operational
AWS rds-ap-southeast-1
Operational
AWS rds-ap-southeast-2
Operational
AWS s3-ap-southeast-1
Operational
AWS s3-ap-southeast-2
Operational
Google Apps
Operational
Google Apps Gmail
Operational
Google Apps Docs
Operational
Google Apps Calendar
Operational
Google Apps Drive
Operational
Google Apps Sync for Mobile
Operational
Google Apps Vault
Operational
Google Apps Admin Console
Operational
Google Apps Groups
Operational
Google Apps Maps
Operational
Google Apps Sheets
Operational
CloudFlare
Operational
Cloudflare Sydney, NSW, Australia - (SYD)
Operational
Cloudflare Melbourne, VIC, Australia - (MEL)
Operational
Cloudflare Brisbane, QLD, Australia - (BNE)
Operational
Cloudflare Perth, WA, Australia - (PER)
Operational
Third-Party Conferencing and Messaging Services
?
Operational
Slack Connections
Operational
Slack Login/SSO
Operational
Slack Messaging
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Connector for Polycom
Operational
Zoom Zoom Cloud Room Connector
Operational
Zoom Zoom Connector for Cisco
Operational
Zoom Live Streaming
Operational
Zoom Zoom Chat
Operational
Zoom Meeting Telephony Services
Operational
Zoom Zoom Meetings
Operational
Zoom Zoom Phone
Operational
Zoom Zoom Video Webinars
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
NSW network hardware upgrades and migration
Dec 5, 21:00 - Dec 6, 01:00 AEDT
During this maintenance window technicians will be migrating some services delivered via NextDC S1 onto new hardware to support future higher bandwidth demands. There will be brief outages of 15-20 minutes for affected services while they are migrated. For any continued service outages after the completion of the work please let us know via a ticket.
Posted on Nov 25, 12:36 AEDT
Posted on Nov 25, 12:36 AEDT