Monitoring - A fix has been implemented and we are currently monitoring the results.
Nov 25, 11:45 AEDT
Identified - Engineers have identified the fault and are working on applying a fix
Nov 25, 11:36 AEDT
Investigating - Engineers are currently investigating users unable to make or receive calls from their CloudPBX mobile app.
Nov 25, 11:35 AEDT
Update - We are continuing to see the impacts of this update.

Datto have indicated they are finalising a workaround and product fix.

If the incident is impacting your organisation or machines and we have not yet been in contact, please reach out to our help desk who will assist you with the current workarounds.
Nov 9, 15:58 AEDT
Identified - We have identified an issue with an update pushed by our Helpdesk Remote Monitoring vendor, Datto, that is causing some system instability for client systems.

They are aware of the issue and engineering resources are investigating.

While we are working with them to resolve the issue we are disabling the agent from affected client machines to try and restore stability.
Nov 9, 14:33 AEDT
Network Services Operational
90 days ago
99.99 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
99.96 % uptime
Today
International Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
99.98 % uptime
Today
Voice Services Partial Outage
90 days ago
99.44 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
99.97 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Partial Outage
90 days ago
98.36 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
100.0 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Degraded Performance
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
NSW network hardware upgrades and migration Dec 5, 21:00 - Dec 6, 01:00 AEDT
During this maintenance window technicians will be migrating some services delivered via NextDC S1 onto new hardware to support future higher bandwidth demands. There will be brief outages of 15-20 minutes for affected services while they are migrated. For any continued service outages after the completion of the work please let us know via a ticket.
Posted on Nov 25, 12:36 AEDT
Network Availability (syd02 Data Centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Nov 30, 2021

No incidents reported today.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

Unresolved incident: CloudPBX mobile interruption.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021
Completed - The scheduled maintenance has been completed.
Nov 18, 01:29 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:29 AEDT
Scheduled - During this window one of our backhaul providers will be performing optic fibre repair work on our Darwin to Adelaide fibre path. Due to the redundant nature of our network, no impact is expected to customer traffic. Some users may see a slight increase in latency due to the slightly longer alternate path.
Oct 30, 20:50 AEDT
Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.