Latency has returned to normal. This is now resolved.
Nov 26, 09:26 AEDT
A fix has been implemented and we are monitoring the results.
Nov 26, 00:16 AEDT
Engineers have identified a path failure between Sydney and Perth at approximately 6:25pm AEDT which has increased latency between Sydney and Perth and in some cases resulted in an increase of congestion.
Engineers are currently re-routing traffic to alternate paths to address this.
Nov 25, 20:32 AEDT
We have identified the root cause of this fault and will work with our software vendors and engineering team around a solution to this.
We do not anticipate another occurrence of this fault in the immediate future.
Nov 18, 11:00 AEDT
Our engineers have restarted a number of call routing processes and have seen system performance return to normal levels. We are continuing to monitor the system.
Nov 18, 10:48 AEDT
Our team are investigating a number of related issues affecting the CloudPBX platform. We appreciate your patience while we further investigate the cause of the current fault.
Nov 18, 10:30 AEDT
We have narrowed the fault investigation to CloudPBX and continue to assess the situation.
Nov 18, 10:24 AEDT
We are investigating intermittent reports of no audio on some calls.
Nov 18, 10:22 AEDT