Update - nbn are currently intending to resume HFC orders from 24th May.
Mar 30, 14:00 AEDT
Monitoring - In December 2020, nbn advised that there was a shortage of HFC NTD's to connect premises to the nbn network. NBN has confirmed today that their supplier of nbn NTDs will not be able to meet the order requirements for the network, and so nbn has been forced to hold any new nbn orders. This is to allow nbn to hold the existing stock of modems to support service assurance activities.

nbn is examining whether existing disconnection dates need to be postponed. Premises which currently are SC21, SC22 or SC23 for nbn services will be rolled back to SC20 and we will not be able to process any new nbn orders until nbn resolves their supply issue.

Real World remains hopeful that nbn will make the sensible choice and consider alternate technology deployments for the premises affected.

It is unclear if this will affect existing in-flight orders, however it is likely that any orders in place will not be completed.
Feb 1, 10:05 AEDT
Network Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
99.99 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
99.98 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
99.97 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
99.97 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved - The outage with our remote management tools has been resolved. Access to the Datto support interface has been restored.
Apr 8, 10:54 AEST
Identified - We’re currently experiencing an outage relating to one of our remote management tools provided by Datto affecting access to some monitoring and remote support tools. Customers who utilise the Datto remote support interface may be unable to log into the interface, and some remote support tasks may be delayed.
Apr 8, 09:37 AEST
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021
Resolved - All systems are operational.
Mar 31, 22:15 AEDT
Monitoring - Faulty hardware has been replaced and hosting services are back online. Engineers will continue to monitor affected systems.
Mar 31, 19:47 AEDT
Identified - We have identified a hardware failure that is affecting connectivity to some hosting services. Engineers are working on provisioning replacement hardware and hope to restore services as soon as possible.
Mar 31, 17:59 AEDT
Mar 30, 2021
Resolved - This incident has been resolved.
Mar 30, 10:28 AEDT
Update - We are continuing to monitor for any further issues.
Mar 29, 13:26 AEDT
Monitoring - Services were restored at approximately 4:18pm this afternoon. We are continuing to monitor for ongoing stability and performance out of our mel01 data centre.
Mar 25, 19:35 AEDT
Identified - We have identified a possible hardware failure. Data Centre engineers have been engaged to investigate, and our operations team are working with customers to restore affected services through alternate termination options.
Mar 25, 16:06 AEDT
Investigating - Monitoring has identified a network issue in Melbourne which is affecting some customers. Engineers are currently investigating and will provide an update shortly.
Mar 25, 15:51 AEDT
Resolved - This incident has been resolved.
Mar 30, 08:36 AEDT
Monitoring - Our engineering team identified an issue relating to one of our database nodes due to a stale run file and have restarted the affected services. All calls appear to be flowing correctly.
Mar 30, 08:21 AEDT
Investigating - We are investigating an issue impacting outbound calls placed through CloudPBX
Mar 30, 08:18 AEDT
Mar 29, 2021
Resolved - Our engineering team have confirmed this was affected due to an issue affecting packet switch in one of our backhaul providers networks. In addition to the intercap degradation, this issue affected a small number of customer circuits that also passed through this optical path.
Mar 29, 13:25 AEDT
Identified - We've identified an issue on one of our carrier backhaul circuits and are temporary removing the affected path from production while carrier engineers investigate.
Mar 29, 11:38 AEDT
Investigating - Our monitoring systems have detected a possible path break between Sydney and Brisbane. Engineers are investigating.
Mar 29, 11:29 AEDT
Mar 28, 2021

No incidents reported.

Mar 27, 2021

No incidents reported.