Update - Telstra will reopen the remainder of complex CAT-C porting (Telstra as the Losing Service Provider) on the 18th of May. Telstra’s priority will be to clear the backlog of requests that were in-flight prior to the 25th March, when LNP activity was paused. Whilst Telstra’s priority is to clear the backlog as quickly as possible, they have advised they will only have very limited capacity (~10%) on new incoming requests while they work on clearing the backlog.

As such, we anticipate there will be significant delays, which will not only impact those port requests which have been on hold, but also any new port requests submitted after 25 March.

Between now and the 18th of May, Telstra is upskilling/retraining existing staff as part of their new onshore team to manage complex CAT-C porting. In addition, Telstra is recruiting external staff to further increase their porting capacity. At this stage, we have been advised Telstra expects to resume BAU porting in mid-July.
May 11, 10:14 AEST
Monitoring - Telstra have begun resuming some LNP porting activities, however large delays remain in place.
Apr 9, 08:16 AEST
Investigating - All Telstra supported CAT-A and CAT-C porting activities scheduled from Wednesday 25 March until start of business 06 April (inclusive) have been cancelled.

The information has been provided is as follows:

No new requests for LNP will be supported at this point.
Open PNV and CNA validations will not progress until the start of business Monday 06 April*.
Cancelled batches that do not expire during this period: appointments can be booked once communication that activity can recommence.
Cancelled batches that do not expire during this period: new requests will need to be submitted once communication activity can recommence. Telstra will fast track these bookings as much as possible.
Telstra has advised all port activities will experience significant delays on all responses from their customer service teams.

*Given the fluid nature of the situation, Telstra has advised their LNP porting freeze may extend further. We will provide further detail as they become available.

Emergency Services

Telstra has advised LNP activities related to Emergency Services will be considered on a case by case basis, If your customers' do have a legitimate request please submit to us via our Porting team on porting@voicehub.com.au

Other Australian Carriers

It is important to note this notification is specific to Telstra. If the situation extends to other AU Carriers you will be notified by us as soon as possible.
Mar 26, 08:52 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 11:31 AEST
Scheduled - As part of our emergency response plan, we have implemented a network state embargo.

While we will still perform new service activations, we will be limiting non-essential works and some infrastructure changes. This may impact the provisioning timelines for some services. Where necessary, we will advise customers if they are impacted by this.

Pre-scheduled activities are not, at this stage, impacted by this additional measure.
Network Services Operational
90 days ago
99.98 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
99.95 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
99.91 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
Hosted voice Operational
90 days ago
100.0 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
100.0 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS cloudFront Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Data Centre Access Restrictions Mar 23, 00:00 - Apr 21, 23:00 AEST
Following advice from several of our data centre providers, access to facilities will be restricted from this week until further notice in an effort to reduce the impacts and spread of Coronavirus. Visitors to facilities will be required to request appointments, which will be negotiated with the provider on a case by case basis. All visits will require justification as to the nature of the work to be performed.
Posted on Mar 22, 18:02 AEDT
Global Switch (syd01) maintenance Jul 8, 21:00 - Jul 9, 03:00 AEST
We will be performing maintenance on some network equipment in Global Switch (syd01) to improve redundancy for some components. Customers may see a small number of brief interruption of up to 10 minutes each during the maintenance window.
Posted on Jul 1, 12:34 AEST
Update - Dear Valued Customers,

We would like to advise that the below maintenance has been rescheduled by the carrier to:

New Date & Time

Activity Start Time: Tuesday, 2020-07-14 @ 03:30 AEST (GMT+10)
Activity End Time: Tuesday, 2020-07-14 @ 06:00 AEST (GMT+10)
Jul 3, 08:53 AEST
Scheduled - Dear Valued Customers,

This is to notify you that our upstream VOICE carrier will be conducting a maintenance event to standardize the configuration across the network.

Planned Activities Details:

Impacts:

Inbound/Outbound calls may experience the following symptoms intermittently between 10 - 20 minutes.

Audio issues (Dead air)
Call drop for already established calls
Inability to make or receive calls

Activity Start Time: Tuesday, 2020-07-07 @ 04:30 AEST (GMT+10)
Activity End Time: Tuesday, 2020-07-07 @ 07:00 AEST (GMT+10)

We apologize for the inconvenient caused.
Jun 30, 09:24 AEST
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
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Network Availability (cbr01 data centre)
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SIP Trunking Availability
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CloudPBX Availability
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Past Incidents
Jul 6, 2020

No incidents reported today.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Resolved - The issue has been isolated to traffic moving paths because of a fibre break. We have mitigated the incident and all services are restored to normal capacity.
Jul 2, 21:00 AEST
Identified - We are investigating a small amount of Packet Loss affecting service availability in the Northern Territory.
Jul 2, 20:41 AEST
Resolved - One of our upstream carriers, Vocus, advised of a call routing issue affecting a number of inbound/outbound calls through their network. It is possible that some outbound calls which were routed via Vocus may have received a recorded voice announcement indicating the call could not be placed, however we have not been able to verify this.

We believe the incident began around 3pm, however Vocus have only acknowledged the incident from 6:15pm AEST. The incident was resolved at 7:10pm.
Jul 2, 15:00 AEST
Jul 1, 2020

No incidents reported.

Jun 30, 2020
Completed - We’ve completed the update of the SSL certificates used to encrypt data within the CloudPBX platform and verified connectivity.

Some older handsets with older CA root certificate stores may need to be rebooted to correctly retrieve and identify the new server certificate before functioning correctly. If you continue to have issues after rebooting your handset, please contact our support team.
Jun 30, 23:38 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 AEST
Scheduled - We will be updating the SSL certificate used to sign communication from our CloudPBX platform during this window.
Jun 30, 08:19 AEST
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.