Get webhook notifications whenever Real World Technology Solutions creates an incident, updates an incident, resolves an incident or changes a component status.
Monitoring - Our engineering team identified an issue affecting audio quality due to audio transcoding. Our engineering team have performed some emergency changes which have resolved the issue. We will continue to monitor this over the next few hours.
Mar 4, 11:40 AEDT
Monitoring - In December 2020, nbn advised that there was a shortage of HFC NTD's to connect premises to the nbn network. NBN has confirmed today that their supplier of nbn NTDs will not be able to meet the order requirements for the network, and so nbn has been forced to hold any new nbn orders. This is to allow nbn to hold the existing stock of modems to support service assurance activities.
nbn is examining whether existing disconnection dates need to be postponed. Premises which currently are SC21, SC22 or SC23 for nbn services will be rolled back to SC20 and we will not be able to process any new nbn orders until nbn resolves their supply issue.
Real World remains hopeful that nbn will make the sensible choice and consider alternate technology deployments for the premises affected.
It is unclear if this will affect existing in-flight orders, however it is likely that any orders in place will not be completed.
Feb 1, 10:05 AEDT
Network Services
Operational
90 days ago
99.99
% uptime
Today
IP Transit
Operational
90 days ago
99.99
% uptime
Today
Ethernet services
Operational
90 days ago
99.99
% uptime
Today
NBN
Operational
90 days ago
99.99
% uptime
Today
ADSL Services
Operational
90 days ago
99.99
% uptime
Today
Fixed Wireless Ethernet
Operational
90 days ago
100.0
% uptime
Today
Intercapital Capacity
Operational
90 days ago
99.99
% uptime
Today
3G/4G Data Services
Operational
90 days ago
100.0
% uptime
Today
Private WAN (MPLS VPN)
Operational
90 days ago
100.0
% uptime
Today
Managed VPN
Operational
90 days ago
100.0
% uptime
Today
Voice Services
Operational
90 days ago
100.0
% uptime
Today
Voice trunking
Operational
90 days ago
100.0
% uptime
Today
CloudPBX
Operational
90 days ago
100.0
% uptime
Today
ISDN Services
Operational
Telstra Rebill
Operational
CloudPBX Mobile
?
Operational
90 days ago
100.0
% uptime
Today
Email Services
Operational
90 days ago
100.0
% uptime
Today
SpamCloud
Operational
90 days ago
100.0
% uptime
Today
Hosted Exchange
Operational
90 days ago
100.0
% uptime
Today
POP/IMAP Legacy Email
Operational
Hosting and Data Centre
Operational
90 days ago
100.0
% uptime
Today
Virtual Machine Hosting
Operational
90 days ago
100.0
% uptime
Today
Co-location
Operational
90 days ago
100.0
% uptime
Today
Web Hosting
Operational
90 days ago
100.0
% uptime
Today
Managed Backup (Dell Rapid Recovery)
Operational
Managed Backup (Veeam)
Operational
Billing Systems
Operational
Helpdesk Services
Operational
Xero Ltd - API Accounting API
Operational
Xero Ltd - API Files API
Operational
Xero Ltd - API Payroll API
Operational
Amazon Web Services
Operational
AWS ec2-ap-southeast-2
Operational
AWS ec2-ap-southeast-1
Operational
AWS rds-ap-southeast-1
Operational
AWS rds-ap-southeast-2
Operational
AWS s3-ap-southeast-1
Operational
AWS s3-ap-southeast-2
Operational
Google Apps
Operational
Google Apps Gmail
Operational
Google Apps Docs
Operational
Google Apps Calendar
Operational
Google Apps Drive
Operational
Google Apps Sync for Mobile
Operational
Google Apps Vault
Operational
Google Apps Admin Console
Operational
Google Apps Groups
Operational
Google Apps Maps
Operational
Google Apps Sheets
Operational
CloudFlare
Operational
Cloudflare Sydney, NSW, Australia - (SYD)
Operational
Cloudflare Melbourne, VIC, Australia - (MEL)
Operational
Cloudflare Brisbane, QLD, Australia - (BNE)
Operational
Cloudflare Perth, WA, Australia - (PER)
Operational
Third-Party Conferencing and Messaging Services
?
Operational
Slack Connections
Operational
Slack Login/SSO
Operational
Slack Messaging
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Connector for Polycom
Operational
Zoom Zoom Cloud Room Connector
Operational
Zoom Zoom Connector for Cisco
Operational
Zoom Live Streaming
Operational
Zoom Zoom Chat
Operational
Zoom Meeting Telephony Services
Operational
Zoom Zoom Meetings
Operational
Zoom Zoom Phone
Operational
Zoom Zoom Video Webinars
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Engineers identified a failed component on a node in the au-east pod and have manually intervened to restore access.
Feb 27, 12:46 AEDT
Investigating -
We have identified an issue affecting some hosting services within one of our syd02 hosting clouds that is affecting some load balancing services and some virtual machine hosting. Engineers are investigating.
Feb 27, 11:34 AEDT
Resolved -
This incident has been resolved.
Feb 27, 11:32 AEDT
Monitoring -
Services have been restored and we can see the small backlog of email being delivered to user mailboxes. Engineers will continue to monitor the platform.
Feb 25, 08:37 AEDT
Identified -
We have identified an issue affecting users of the email.oxygennetworks.com.au Kerio platform. Our engineering team are working to resolve this issue and restore all systems.
Feb 25, 08:33 AEDT