Monitoring - Why not considering donating to the NSW, Victorian or South Australian Rural Fire Service, or any of the charities which are doing meaningful work in the midst of this crisis?
Jan 5, 19:24 AEDT
Identified - A number of customers are experiencing issues due to the ongoing severe bush fires currently raging through Australia. The continuity of telecommunications and the restoration of disrupted services remain a high priority for all major telecommunications providers. Depending on the nature of damage to any network assets, the safety of equipment areas, access to and from affected areas, and several other factors, service restoration may be delayed until areas are deemed safe.

Telstra have declared a number of Mass Service Disruptions as a result of the extensive fire damage, and restoration of faults will be impacted in all areas as resources and labour are diverted to ensuring that the areas directly affected by the fires can have communication services restored as a priority.

At this stage we have not seen any significant impact on core communications infrastructure between Sydney and Melbourne, Sydney and Brisbane, Melbourne and Adelaide, or Sydney and Perth; however depending on the nature and severity of the fires in the coming days and weeks anything remains a possibility.

Customers who are impacted by the fires are urged to contact us at their earliest convenience to discuss any assistance we may be to provide as soon as is reasonable possible. This may include the temporary suspension of service billing, financial assistance - or in any other way we can meaningfully be helpful.

Our thoughts and prayers remain with those who have been impacted by the fires already, especially those who have lost property, loved ones or livelihoods. Our thoughts also remain with the tireless volunteers from the RFS, the state FIre Services and the defence force who are working to save lives in the midst of this crisis.
Jan 5, 19:24 AEDT
Network Services Operational
90 days ago
99.99 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
99.99 % uptime
Today
NBN Operational
90 days ago
99.99 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
Hosted voice Operational
90 days ago
100.0 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
99.99 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
99.97 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS cloudFront Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Partial Outage
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Partial Outage
Cloudflare Perth, WA, Australia - (PER) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Please be aware of upcoming maintenance on your internet service network. Your services may experience an outage during the following window:

START DATE: Monday, 03 Feb 2020 03:00:00 AEST (WA time 00:00:00)

END DATE: Monday, 03 Feb 2020 09:00:00 AEST (WA time 06:00:00)


BREAK/DURATION: 60 mins

NBN Services Affected:

WA Real World NBN services.

This work is scheduled maintenance on the upstream carrier's network, and we apologise for any inconvenience this may cause.
Posted on Jan 13, 12:16 AEDT
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
Network Availability (cbr01 data centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Jan 22, 2020

No incidents reported today.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Completed - The scheduled maintenance has been completed.
Jan 17, 03:00 AEDT
Verifying - Verification is currently underway for the maintenance items.
Jan 17, 00:42 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 AEDT
Scheduled - We will be performing emergency maintenance on some interconnected services through Level F of Global Switch (syd01) to resolve a transport issue affecting some customers. Customers may see a small number of brief interruption of up to 10 minutes each during the maintenance window.
Jan 16, 17:04 AEDT
Jan 15, 2020
Resolved - This incident has been resolved.
Jan 15, 22:00 AEDT
Monitoring - Engineers have implemented a number of fixes for this issue, and are currently testing further to ensure that all services are working as expected.
Jan 15, 17:14 AEDT
Identified - We have uncovered an intermittent issue relating to network connectivity within our VMWare cluster in our syd02 data centre. This issue was uncovered after investigating a fault relating to one of our load balancing clusters.

Our engineering team continue to investigate the issue.
Jan 15, 15:38 AEDT
Investigating - We are investigating an issue relating to VMWare Network Connectivity within our syd02 data centre at present.
Jan 15, 14:37 AEDT
Resolved - This incident has been resolved.
Jan 15, 03:16 AEDT
Monitoring - Engineers have isolated the bug and applied a fix. We're now actively monitoring for any further issues.
Jan 15, 02:28 AEDT
Identified - At around 01:00 AEST 15/01/2020 our OpenStack cluster lost connectivity due to a fault.

Engineers are onsite and have identified that a software bug has caused the issue, however attempts to restart underlying services have not remedied the issue.

We'll be updating this incident when further information becomes available.
Jan 15, 01:22 AEDT
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.