Investigating - All Telstra supported CAT-A and CAT-C porting activities scheduled from Wednesday 25 March until start of business 06 April (inclusive) have been cancelled.

The information has been provided is as follows:

No new requests for LNP will be supported at this point.
Open PNV and CNA validations will not progress until the start of business Monday 06 April*.
Cancelled batches that do not expire during this period: appointments can be booked once communication that activity can recommence.
Cancelled batches that do not expire during this period: new requests will need to be submitted once communication activity can recommence. Telstra will fast track these bookings as much as possible.
Telstra has advised all port activities will experience significant delays on all responses from their customer service teams.

*Given the fluid nature of the situation, Telstra has advised their LNP porting freeze may extend further. We will provide further detail as they become available.

Emergency Services

Telstra has advised LNP activities related to Emergency Services will be considered on a case by case basis, If your customers' do have a legitimate request please submit to us via our Porting team on porting@voicehub.com.au

Other Australian Carriers

It is important to note this notification is specific to Telstra. If the situation extends to other AU Carriers you will be notified by us as soon as possible.
Mar 26, 08:52 AEDT
Update - We have been advised that at least one of our carriers added additional 700 channels to Telstra today in Tasmania and continue to work on providing additional increases in Melbourne and Sydney. They also increased capacity with Optus, however this unfortunately triggered a number of congestion events between 1 and 2pm AEST which were not fully resolved until approximately 3pm.

Our other carriers have been making additional changes as well, however have been less transparent about their plans and capacity upgrades.
Mar 23, 18:51 AEDT
Update - For customers with inbound heavy calling affected by this, we have an option to assign an additional telephone number with an alternate carrier (we use several carriers, so we would alternate to the one that carries your traffic).

This additional number can be 'aliased' to your main number(s) and can provide an alternate point of contact through a different carrier network. Normal setup charges for this will be waived; only MRC will apply. There is a minimum one month commitment, but no ongoing charges.

The advantage of this interim solution is that customers who may not be able to reach you due to congestion through one carrier network will be able to try an alternate number which will likely work (because the nature of this problem is intermittent congestion, and we are not generally seeing consistent levels of congestion at any point in time on any network today).

This is an unprecedented time for call loads nearly double the capacity passing through networks last week.
Mar 23, 16:53 AEDT
Update - Despite our notice earlier today, the overall call volume load experienced by networks today is up 20% on last Friday, and overall an 80% increase since last Monday.

Despite the addition of several thousand new channels of voice capacity, this remains an issue, and call volumes are expected to increase further to a full 100% increase by Friday this week.

Our carriers are working tirelessly to add additional capacity and mitigate the impacts of this on their networks, however as you can understand these are unprecedented times and an expansion of capacity of double is not something any network can do in a short space of time.

Some customers with 1300/1800 services will see benefit from advertising both their 1300/1800 and direct numbers as each is sourced through different network elements which might be impacted by different issues at different times. We are also looking at sourcing additional voice inbound network capacity from additional carriers; however the issue is present across all telecommunications providers (Vocus/M2, Symbio, Telstra, Optus, Vodafone) at present.
Mar 23, 14:41 AEDT
Identified - For the last two weeks, networks have cautioned an increased level of network activity is impacting them due to the COVID-19 hotline run by the federal government. We are seeing an elevated number of reports today that the impact may be widely increased in Sydney and Melbourne due to the changes overnight.

Customers may experience network congestion when calling a number, or intermittent no audio on calls. Carriers across the telecommunications sector are working very hard to adjust to these unusual traffic patterns, and apologise for the inconvenience.

Please be aware this issue is highly intermittent and likely not experienced by the majority of our our customers.
Mar 23, 11:39 AEDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 16, 12:29 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:16 AEDT
Scheduled - As part of our emergency response plan, we have implemented a network state embargo.

While we will still perform new service activations, we will be limiting non-essential works and some infrastructure changes. This may impact the provisioning timelines for some services. Where necessary, we will advise customers if they are impacted by this.

Pre-scheduled activities are not, at this stage, impacted by this additional measure.
Network Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Degraded Performance
90 days ago
99.98 % uptime
Today
Voice trunking Degraded Performance
90 days ago
99.97 % uptime
Today
Hosted voice Operational
90 days ago
99.97 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
90 days ago
99.99 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
99.99 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
99.99 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
99.97 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS cloudFront Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Partial Outage
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Partial Outage
Cloudflare Perth, WA, Australia - (PER) Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Data Centre Access Restrictions Mar 23, 00:00 - Apr 21, 23:00 AEDT
Following advice from several of our data centre providers, access to facilities will be restricted from this week until further notice in an effort to reduce the impacts and spread of Coronavirus. Visitors to facilities will be required to request appointments, which will be negotiated with the provider on a case by case basis. All visits will require justification as to the nature of the work to be performed.
Posted on Mar 22, 18:02 AEDT
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
Network Availability (cbr01 data centre)
Fetching
SIP Trunking Availability
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CloudPBX Availability
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Past Incidents
Apr 3, 2020

No incidents reported today.

Apr 2, 2020
Resolved - Our development team have pushed a fix to resolve the issue and all services are working normally.
Apr 2, 21:52 AEDT
Identified - We have identified an issue with push based voice registrations.
Apr 2, 21:07 AEDT
Apr 1, 2020

No incidents reported.

Mar 31, 2020
Completed - Upgrade has been completed successfully. Clients will be asked to upgrade their Pulse client when they next sign in.
Mar 31, 21:32 AEDT
Update - Final stages of upgrades are completing now. VPN services will be unavailable for the next 15 - 20 minutes while updated service packages complete their final verifications.
Mar 31, 21:14 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 AEDT
Scheduled - During this window we will be applying some updates to our Pulse Secure infrastructure to address some issues for users on Windows 10 and MacOS Catalina. During the window we expect the VPN infrastructure to be unavailable for a period of approximately 30 minutes.
Mar 30, 15:42 AEDT
Mar 30, 2020
Resolved - This incident has been resolved.
Mar 30, 15:40 AEDT
Investigating - Due to COVID-19 restrictions, Telstra have closed their fault helpdesk from 2100 Friday 27 March 2020 until 0800 30 March 2020. During this time it's unclear if Telstra will action or handle any faults. Critical faults for emergency services in the following areas *may* still be handled, however Telstra has remained vague about this.

COVID-19
Priority Assistance
Hospital
Medical clinic
Emergency services
Aged facility
Medical industry supply chain, such as logistics companies.
Mar 27, 19:53 AEDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.