All Systems Operational
Uptime over the past 90 days. View historical uptime.
Network Services Operational
90 days ago
99.94 % uptime
Today
IP Transit   Operational
90 days ago
100.0 % uptime
Today
Ethernet services   Operational
90 days ago
99.77 % uptime
Today
NBN   Operational
90 days ago
99.96 % uptime
Today
ADSL Services   Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet   Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity   Operational
90 days ago
99.77 % uptime
Today
3G/4G Data Services   Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN)   Operational
90 days ago
99.99 % uptime
Today
Managed VPN   Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
Voice trunking   Operational
90 days ago
100.0 % uptime
Today
Hosted voice   Operational
90 days ago
99.99 % uptime
Today
ISDN Services   Operational
Telstra Rebill   Operational
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud   Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange   Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email   Operational
Hosting and Data Centre Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Hosting   Operational
90 days ago
100.0 % uptime
Today
Co-location   Operational
90 days ago
100.0 % uptime
Today
Web Hosting   Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery)   Operational
Managed Backup (Veeam)   Operational
Billing Systems   Operational
Helpdesk Services   Operational
AWS cloudFront   Operational
AWS ec2-ap-southeast-2   Operational
AWS ec2-ap-southeast-1   Operational
Xero Ltd - API Accounting API   Operational
Xero Ltd - API Files API   Operational
Xero Ltd - API Payroll API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core/edge network routing changes. Jun 27, 23:00 - Jun 28, 05:00 AEST
Update - Due to unforeseen circumstances this work has been pushed forwards two weeks.
Jun 5, 11:14 AEST
Scheduled - During this window engineers will be working on our routing infrastructure: including migrating to new route reflector infrastructure, migrating a small number of customer circuits in Sydney, and performance tuning works on our IGP infrastructure. Please note this is a hazard notice for all core changes not outage is expected.
May 30, 22:56 AEST
NextDC S1 Power Maintenance Jul 25, 06:00-09:00 AEST
NextDC have advised power maintenance to the A feed to a number of racks in the S1 Data Hall 1 during the identified window. Real World will perform an audit of all client devices to confirm any single powered devices utilising the A feed and contact customers to organise remedial cabling or transfer of loads to the B feed.

We recommend customers make use of dual powered devices or static transfer switches in the cases where devices do not have dual power supplies to ensure robust and continued power connectivity.

If you have any concerns please contact our team.
Posted on Jun 5, 09:57 AEST
System Metrics Month Week Day
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
Network Availability (mel01 Data Centre)
Fetching
Network Availability (cbr01 data centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Jun 22, 2018
Unscheduled outage - distribution switch NSW - NextDC S1
Resolved - A line card has restarted after a redundant power supply failed. We are looking into why this happened with the equipment vendor.
Jun 22, 13:50 AEST
Monitoring - A distribution switch has suffered a pow failure that cause a brief outage for a number of services. Services appear to have flapped . Engineers are investigating.
Jun 22, 12:35 AEST
Jun 21, 2018

No incidents reported.

Jun 20, 2018
Hazard Notice: Canberra cbr02 data centre power testing
Completed - The scheduled maintenance has been completed.
Jun 20, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 07:01 AEST
Scheduled - Annual power redundancy test and maintenance will be carried out in our Canberra cbr02 data centre (NextDC C1). During this period the facility will be running on generator supply. There will be no impact to operational services. The power supply to spaces and racks will continue unaffected.
Jun 19, 09:13 AEST
Jun 19, 2018
Unscheduled device reboot third party carrier
Completed - The scheduled maintenance has been completed.
Jun 19, 00:00 AEST
Update - Due to an unexpected issue on the carrier side there has been a delay in starting this work. Real World engineers are currently working through this with engineers from the third party carrier.
Jun 18, 22:54 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 AEST
Scheduled - One of our third party carrier partners supplying last mile ethernet services in Sydney has detected an issue on a device supplying service that prevents new circuits being added. During this emergency outage window the carrier will be correcting an issue on the device and doing a software upgrade. This will result in an outage expected to be around 20 minutes for a small set of services. Please lodge a ticket with us at support@rwts.com.au if you have any questions around this. We apologise about the short notice.
Jun 18, 18:20 AEST
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018
Helpdesk System Outage
Resolved - This incident has been resolved.
Jun 8, 09:04 AEST
Identified - Our Helpdesk System Provider, Zendesk, is currently experience a system outage which affects our ability to access and respond to support cases. Urgent support cases should be created by phone on 1300 798 718.
Jun 8, 08:05 AEST
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