Update - We are continuing to monitor for any further issues.
Jan 13, 12:14 AEDT
Monitoring - We are seeing extended supply chain delays and impacts across upstream service delivery due to the current COVID outbreak.

This is impacting all areas of component supply, fault management and service delivery.

We appreciate your patience while we continue to manage this process and it’s impacts.
Jan 13, 12:07 AEDT
Monitoring - Many customers may have seen news reports about a critical software vulnerability in the Apache Log4J library in use across many systems, technology platforms and devices.

We have taken steps to identify any impacted systems, and have deployed updates or mitigations to these systems. We have also investigated our managed infrastructure customer systems and completed the same activities on internet facing systems where appropriate.

We are continuing to actively monitor the situation and will continue to take any relevant mitigation actions as they are required.

We recommend users remove Java from any client machines that do not explicitly require it, and perform software updates on any software as a matter of best practice. This includes updates on mobile devices, desktops and internet connected devices (like phones, smart devices, machinery, etc)
Dec 12, 10:37 AEDT
Network Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
International Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
98.32 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
100.0 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
94.96 % uptime
Today
Email Services Operational
90 days ago
99.98 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
99.97 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
100.0 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Network Availability (syd02 Data Centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Jan 22, 2022

No incidents reported today.

Jan 21, 2022
Resolved - This incident has been resolved.
Jan 21, 23:25 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 21:30 AEDT
Investigating - Engineers are investigating packet loss through some US and European destinations.
Jan 21, 20:18 AEDT
Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - This incident has been resolved.
Jan 13, 12:05 AEDT
Update - We are continuing to monitor for any further issues.
Jan 13, 10:18 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 10:18 AEDT
Identified - The issue appears to be related to Microsoft’s update (KB5009624) released yesterday. Engineers are working to restore services.
Jan 13, 09:03 AEDT
Investigating - Engineers are investigating issues impacting hosted exchange.
Jan 13, 08:50 AEDT
Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.