Update - Due to changes in work restrictions, Real World staff are no longer able to undertake certain types of site visits, particularly in domestic locations within NSW. Our staff will discuss any issues relating to your particular circumstances directly with you.
Jul 18, 22:02 AEST
Monitoring - Following the recent announcements from the NSW Government regarding the introduction of additional COVID restrictions to combat the spread of the Delta variant of the COVID virus, Real World has implemented some changes to our on-site procedures that will apply until the current public health order is lifted.

Customer site visits will only be completed in Sydney where absolutely necessary. We will also be minimising travel and utilising remote work tools wherever possible. These changes may introduce some additional delays to our ability to respond to requests.

If our staff do visit customer sites, they will comply with all relevant COVID requirements as set out by NSW health, including the wearing of masks. We require our business customers to make available the Service NSW QR Code to check in on arrival.

We are working to minimise staff movement outside of their local areas. As our Sydney based staff are diversely spread across the Sydney region, we will endeavour to keep staff situated within their local areas where practical and minimise the use of public transport. Due to these additional requirements we may need to take additional time to schedule work and attend site visits.

We also anticipate an increase in workload over the next 5 business days as organisations respond to the changes and once again adapt work practices, returning to work from home. We ask for your patience as we support these changes for our customers.
Jun 23, 13:43 AEST
Update - nbn co have now advised us of the new recommencement date of 26 July 2021 and the phased approach is currently expected to run through until 20 September 2021.

nbn co will be adopting a progressive release approach between 26 July 21 and 20 September 21. They have advised they will be making the footprint progressively serviceable starting with those premises that have the oldest Disconnection Date. nbn co will assess the impact of the release of each phase on Mean Time to Connect (MTTC) to ensure customer experience is managed as they progressively make serviceable the phases of the previously never connected HFC footprint.

nbn co will update a premises’ Service Class, through each phase, from Service Class 20 to Service Classes 21,22, or 23, as applicable. It may take up to 7 business days for each update to be reflected in the qualification tool (SQ).
Jun 28, 18:40 AEST
Update - nbn are currently intending to resume HFC orders from 24th May.
Mar 30, 14:00 AEDT
Monitoring - In December 2020, nbn advised that there was a shortage of HFC NTD's to connect premises to the nbn network. NBN has confirmed today that their supplier of nbn NTDs will not be able to meet the order requirements for the network, and so nbn has been forced to hold any new nbn orders. This is to allow nbn to hold the existing stock of modems to support service assurance activities.

nbn is examining whether existing disconnection dates need to be postponed. Premises which currently are SC21, SC22 or SC23 for nbn services will be rolled back to SC20 and we will not be able to process any new nbn orders until nbn resolves their supply issue.

Real World remains hopeful that nbn will make the sensible choice and consider alternate technology deployments for the premises affected.

It is unclear if this will affect existing in-flight orders, however it is likely that any orders in place will not be completed.
Feb 1, 10:05 AEDT
Network Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
International Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
99.99 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
100.0 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
An upstream carrier has scheduled maintenance on a circuit to the US. During this time traffic will automatically reroute via redundant paths. This is a hazard notice only.
Posted on Jun 24, 09:56 AEST
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Jul 29, 2021

No incidents reported today.

Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 AEST
Scheduled - During this maintenance window some NBN and ADSL services provided through Oxygen Networks will be migrated to new network hardware to support improved redundancy and capacity. There could be a number of brief outages of 10-15 minutes for each service with in the maintenance window. Any continued service outages after the maintenance please let us know via a ticket.
Jul 20, 14:30 AEST
Jul 27, 2021
Jul 26, 2021
Resolved - Some VIC services would have experienced a drop for between 3-5 minutes due to a line card restarting. We are looking into this with our vendor as it appears to be related to some troubleshooting being performed on the device at the time. We do not expect further impact at this stage.
Jul 26, 21:00 AEST
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 01:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:30 AEST
Scheduled - Please be aware of upcoming maintenance on the Real World NBN network. Your services may experience an outage during the following window:

START DATE: Wednesday 21st July 2021 00:30 Hrs ACST

END DATE: Wednesday 21st July 2021 01:30 Hrs ACST

BREAK/DURATION: 30 mins

NBN Services Affected:

All NT NBN services

This work is scheduled maintenance by the carrier, and we apologise for any inconvenience this may cause.
Jul 19, 12:20 AEST
Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021
Resolved - Following rectification by our Victorian aggregator, we are seeing a restoration of services for Victorian and Tasmanian customers. You may need to restart their routers, and if you still can't get online run a service test and reset via Konnect. If you still don't authenticate after a service test and reset, or you don't have access to Konnect please feel free to contact our support team who will be more than happy to investigate any service issues with you.
Jul 18, 19:09 AEST
Investigating - We have been alerted to an issue affecting NBN services in Victoria and Tasmania. Users may see no data flow or be unable to authenticate.
Jul 18, 18:25 AEST
Jul 17, 2021
Resolved - This incident has been resolved.
Jul 17, 22:15 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 22:00 AEST
Investigating - Engineers are investigating an issue affecting the RealCompute Horizon Control Panel and some DNS resolution within Virtual Machines at present within the syd02 cluster.
Jul 17, 21:53 AEST
Jul 16, 2021
Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 AEST
Scheduled - An upstream carrier will be performing fibre backhaul maintenance during the outage window which will affect one of our backhauls between Sydney and Canberra. This is a hazard notification only, traffic will automatically reroute via alternate paths for the duration of the work.
Jul 5, 12:11 AEST
Jul 15, 2021