In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:15 AEDT
Scheduled - The NSW government have declared a state of emergency as a result of the Catastrophic Fire Danger warning for the next 7 days. While we do not anticipate any disruption to our services, we are aware that a number of our staff, their families and extended families may be impacted from fire, disruptions to travel or other unexpected events.

As a result, we are alerting customers that there may be some impact to services delivered over the next 7 days. As a matter of caution, we will be seeking to postpone any work that is in major bushland areas or where travel is required to areas affected by fire.

Deliveries and freight services may also be disrupted over this time.

Our thoughts and prayers remain with our customers who have already been affected by the catastrophic fires and whose property, homes and family have been impacted. If you require assistance during this time please do not hesitate to contact our team.
Network Services Operational
90 days ago
99.97 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
99.81 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
Voice trunking Operational
90 days ago
99.99 % uptime
Today
Hosted voice Operational
90 days ago
100.0 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
Email Services Operational
90 days ago
99.96 % uptime
Today
SpamCloud Operational
90 days ago
99.93 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
100.0 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Under Maintenance
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS cloudFront Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Please be aware of upcoming maintenance on your internet service network. Your services may experience an outage during the following window:

START DATE: Friday 15th November 2019 03:00 Hrs AEDT

END DATE: Friday 15th November 2019 04:00 Hrs AEST

BREAK/DURATION: 60 mins

NBN Services Affected:

All Real World Network NBN services.


This work is scheduled maintenance on the upstream carrier's network, and we apologise for any inconvenience this may cause.
Posted on Nov 13, 10:18 AEDT
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
Network Availability (cbr01 data centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 13, 2019
Completed - The scheduled maintenance has been completed.
Nov 13, 04:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:00 AEDT
Scheduled - Please be aware of upcoming maintenance on your internet service network. Your services may experience an outage during the following window:

START DATE: Wednesday 13th November 2019 03:00 Hrs AEST

END DATE: Wednesday 13th November 2019 04:00 Hrs AEST

BREAK/DURATION: 60 mins

NBN Services Affected:

All Real World Network NBN services.

This work is scheduled maintenance on the upstream carrier's network, and we apologise for any inconvenience this may cause.
Nov 11, 10:29 AEDT
Nov 12, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019
Resolved - Engineering have been monitoring this for a while now and are happy to mark this as resolved.
Nov 9, 16:23 AEDT
Monitoring - Engineers have identified a control plane wedge on bdr01.syd03 affecting some transit customers. This has been resolved by forcing a reload of the control plane. All services are now restored. We are continuing to monitor for any further issues.
Nov 8, 16:10 AEDT
Nov 7, 2019

No incidents reported.

Nov 6, 2019
Resolved - All services are now fully restored.
Nov 6, 17:10 AEDT
Monitoring - One of our upstream carriers, Vocus, have advised that they experienced a network issue which affected voice traffic earlier this afternoon. This may have resulted in some customers experiencing issues with call quality or calls being disconnected mid-call. The upstream carrier has identified a network fault that caused this which they have mitigated.
Nov 6, 17:02 AEDT
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.