Update - Telstra will reopen the remainder of complex CAT-C porting (Telstra as the Losing Service Provider) on the 18th of May. Telstra’s priority will be to clear the backlog of requests that were in-flight prior to the 25th March, when LNP activity was paused. Whilst Telstra’s priority is to clear the backlog as quickly as possible, they have advised they will only have very limited capacity (~10%) on new incoming requests while they work on clearing the backlog.

As such, we anticipate there will be significant delays, which will not only impact those port requests which have been on hold, but also any new port requests submitted after 25 March.

Between now and the 18th of May, Telstra is upskilling/retraining existing staff as part of their new onshore team to manage complex CAT-C porting. In addition, Telstra is recruiting external staff to further increase their porting capacity. At this stage, we have been advised Telstra expects to resume BAU porting in mid-July.
May 11, 10:14 AEST
Monitoring - Telstra have begun resuming some LNP porting activities, however large delays remain in place.
Apr 9, 08:16 AEST
Investigating - All Telstra supported CAT-A and CAT-C porting activities scheduled from Wednesday 25 March until start of business 06 April (inclusive) have been cancelled.

The information has been provided is as follows:

No new requests for LNP will be supported at this point.
Open PNV and CNA validations will not progress until the start of business Monday 06 April*.
Cancelled batches that do not expire during this period: appointments can be booked once communication that activity can recommence.
Cancelled batches that do not expire during this period: new requests will need to be submitted once communication activity can recommence. Telstra will fast track these bookings as much as possible.
Telstra has advised all port activities will experience significant delays on all responses from their customer service teams.

*Given the fluid nature of the situation, Telstra has advised their LNP porting freeze may extend further. We will provide further detail as they become available.

Emergency Services

Telstra has advised LNP activities related to Emergency Services will be considered on a case by case basis, If your customers' do have a legitimate request please submit to us via our Porting team on porting@voicehub.com.au

Other Australian Carriers

It is important to note this notification is specific to Telstra. If the situation extends to other AU Carriers you will be notified by us as soon as possible.
Mar 26, 08:52 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 11:31 AEST
Scheduled - As part of our emergency response plan, we have implemented a network state embargo.

While we will still perform new service activations, we will be limiting non-essential works and some infrastructure changes. This may impact the provisioning timelines for some services. Where necessary, we will advise customers if they are impacted by this.

Pre-scheduled activities are not, at this stage, impacted by this additional measure.
Network Services Operational
90 days ago
99.98 % uptime
Today
IP Transit Operational
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100.0 % uptime
Today
Ethernet services Operational
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NBN Operational
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ADSL Services Operational
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Fixed Wireless Ethernet Operational
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Intercapital Capacity Operational
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3G/4G Data Services Operational
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Private WAN (MPLS VPN) Operational
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Managed VPN Operational
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Voice Services Operational
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Today
Voice trunking Operational
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Today
Hosted voice Operational
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Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
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Virtual Machine Hosting Operational
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Operational
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had a major outage
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Scheduled Maintenance
Data Centre Access Restrictions Mar 23, 00:00 - Apr 21, 23:00 AEST
Following advice from several of our data centre providers, access to facilities will be restricted from this week until further notice in an effort to reduce the impacts and spread of Coronavirus. Visitors to facilities will be required to request appointments, which will be negotiated with the provider on a case by case basis. All visits will require justification as to the nature of the work to be performed.
Posted on Mar 22, 18:02 AEDT
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Past Incidents
May 28, 2020
Resolved - This incident has been resolved.
May 28, 08:39 AEST
Monitoring - All 4G/LTE services have been restored. We will continue to monitor overnight to confirm there are no further issues.
May 27, 17:38 AEST
Update - Engineers are working with the mobile carrier to identify the cause of this issue.
May 27, 14:08 AEST
Investigating - We are seeing some 4G/LTE services fail to re-authenticate after disconnecting. We have raised a fault with our upstream carrier who is actively following this up.
May 27, 11:16 AEST
May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 02:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:30 AEST
Scheduled - Please be aware of upcoming maintenance on your internet service network. Your services may experience an outage during the following window:

START DATE: Wednesday 27th May 2020 00:30 Hrs AEST

END DATE: Wednesday 27th May 2020 02:30 Hrs AEST

BREAK/DURATION: 1x 20 minutes

NBN Services Affected:

All Real World Network NBN services.

This work is scheduled maintenance on the upstream carrier's network, and we apologise for any inconvenience this may cause.
May 18, 16:04 AEST
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 17:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 15:01 AEST
Scheduled - On Wednesday 20th, our team will be undergoing a training session from 3pm until close of business. During this time our team will remain available for emergency support.
May 18, 15:10 AEST
Completed - The scheduled maintenance has been completed.
May 20, 02:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:30 AEST
Scheduled - Please be aware of upcoming maintenance on your internet service. Your services may experience an outage during the following window:

START DATE: Wednesday 20th May 2020 00:30 Hrs AEST

END DATE: Wednesday 20th May 2020 02:30 Hrs AEST

BREAK/DURATION: 1x 2 hour

NBN Services/Areas Affected:

Aspley POI
Aspley Depot POI
Caboolture POI
Camp Hill POI
Ipswich POI
Merrimac POI
Rockhampton POI
Slacks Creek POI
Southport POI
Wollongong POI

This work is scheduled maintenance on the upstream carrier's network, and we apologise for any inconvenience this may cause.
May 18, 16:06 AEST
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020
Completed - The scheduled maintenance has been completed.
May 15, 02:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:01 AEST
Scheduled - Please be aware of upcoming maintenance on your internet service network. Your services may experience an outage during the following window:

START DATE: Friday 15th May 2020 01:00 Hrs AEST

END DATE: Friday 15th May 2020 02:30 Hrs AEST

BREAK/DURATION: 90 mins

NBN Services Affected:

All Real World Network NBN services.

This work is scheduled maintenance on the upstream carrier's network, and we apologise for any inconvenience this may cause.
May 13, 12:15 AEST
May 14, 2020

No incidents reported.