All Systems Operational
Uptime over the past 90 days. View historical uptime.
Network Services Operational
90 days ago
99.99 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
99.98 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
99.99 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
100.0 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Increased service latency Sydney to Perth
Resolved - Latency has returned to normal. This is now resolved.
Nov 26, 09:26 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 00:16 AEDT
Identified - Engineers have identified a path failure between Sydney and Perth at approximately 6:25pm AEDT which has increased latency between Sydney and Perth and in some cases resulted in an increase of congestion.

Engineers are currently re-routing traffic to alternate paths to address this.
Nov 25, 20:32 AEDT
Nov 25, 2020
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Intermittent login and mail flow
Resolved - This incident has been resolved.
Nov 20, 14:38 AEDT
Monitoring - Engineers have stabilised services over night and we continue to monitor this incident.
Nov 20, 07:53 AEDT
Investigating - We are aware of an issue intermittently affecting users of our Hosted Exchange platform. Some users may experience multiple prompts for login credentials or small delays in mail flow.

Next update 9:30am ADST
Nov 20, 01:28 AEDT
Nov 19, 2020

No incidents reported.

Nov 18, 2020
Voice System Issues
Resolved - We have identified the root cause of this fault and will work with our software vendors and engineering team around a solution to this.

We do not anticipate another occurrence of this fault in the immediate future.
Nov 18, 11:00 AEDT
Monitoring - Our engineers have restarted a number of call routing processes and have seen system performance return to normal levels. We are continuing to monitor the system.
Nov 18, 10:48 AEDT
Update - Our team are investigating a number of related issues affecting the CloudPBX platform. We appreciate your patience while we further investigate the cause of the current fault.
Nov 18, 10:30 AEDT
Update - We have narrowed the fault investigation to CloudPBX and continue to assess the situation.
Nov 18, 10:24 AEDT
Investigating - We are investigating intermittent reports of no audio on some calls.
Nov 18, 10:22 AEDT
Nov 17, 2020

No incidents reported.

Nov 16, 2020
Voice Systems Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 AEDT
Scheduled - During this window we will be performing a software upgrade on our CloudPBX and Voice Core environments.
Nov 16, 12:22 AEDT
Power outage in Canberra data centre
Resolved - This is now resolved.
Nov 16, 13:23 AEDT
Monitoring - We have detected a power outage in our cbr01 data centre (TransACT) in Canberra.
Power is now restored, and we are monitoring to ensure the network is stable.
Nov 16, 09:41 AEDT
Nov 15, 2020

No incidents reported.

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