Update - Due to changes in work restrictions, Real World staff are no longer able to undertake certain types of site visits, particularly in domestic locations within NSW. Our staff will discuss any issues relating to your particular circumstances directly with you.
Jul 18, 22:02 AEST
Monitoring - Following the recent announcements from the NSW Government regarding the introduction of additional COVID restrictions to combat the spread of the Delta variant of the COVID virus, Real World has implemented some changes to our on-site procedures that will apply until the current public health order is lifted.

Customer site visits will only be completed in Sydney where absolutely necessary. We will also be minimising travel and utilising remote work tools wherever possible. These changes may introduce some additional delays to our ability to respond to requests.

If our staff do visit customer sites, they will comply with all relevant COVID requirements as set out by NSW health, including the wearing of masks. We require our business customers to make available the Service NSW QR Code to check in on arrival.

We are working to minimise staff movement outside of their local areas. As our Sydney based staff are diversely spread across the Sydney region, we will endeavour to keep staff situated within their local areas where practical and minimise the use of public transport. Due to these additional requirements we may need to take additional time to schedule work and attend site visits.

We also anticipate an increase in workload over the next 5 business days as organisations respond to the changes and once again adapt work practices, returning to work from home. We ask for your patience as we support these changes for our customers.
Jun 23, 13:43 AEST
Network Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
International Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
99.97 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
99.99 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
99.99 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
During this window maintenance has been scheduled on one of our international links to the US. No impact is expected for users during this window.
Posted on Sep 14, 19:52 AEST
Network Availability (syd02 Data Centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Sep 21, 2021

No incidents reported today.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - Almost all HFC sites are now available for ordering. Thanks for your patience!
Sep 14, 19:48 AEST
Update - nbn co have now advised us of the new recommencement date of 26 July 2021 and the phased approach is currently expected to run through until 20 September 2021.

nbn co will be adopting a progressive release approach between 26 July 21 and 20 September 21. They have advised they will be making the footprint progressively serviceable starting with those premises that have the oldest Disconnection Date. nbn co will assess the impact of the release of each phase on Mean Time to Connect (MTTC) to ensure customer experience is managed as they progressively make serviceable the phases of the previously never connected HFC footprint.

nbn co will update a premises’ Service Class, through each phase, from Service Class 20 to Service Classes 21,22, or 23, as applicable. It may take up to 7 business days for each update to be reflected in the qualification tool (SQ).
Jun 28, 18:40 AEST
Update - nbn are currently intending to resume HFC orders from 24th May.
Mar 30, 14:00 AEDT
Monitoring - In December 2020, nbn advised that there was a shortage of HFC NTD's to connect premises to the nbn network. NBN has confirmed today that their supplier of nbn NTDs will not be able to meet the order requirements for the network, and so nbn has been forced to hold any new nbn orders. This is to allow nbn to hold the existing stock of modems to support service assurance activities.

nbn is examining whether existing disconnection dates need to be postponed. Premises which currently are SC21, SC22 or SC23 for nbn services will be rolled back to SC20 and we will not be able to process any new nbn orders until nbn resolves their supply issue.

Real World remains hopeful that nbn will make the sensible choice and consider alternate technology deployments for the premises affected.

It is unclear if this will affect existing in-flight orders, however it is likely that any orders in place will not be completed.
Feb 1, 10:05 AEDT
Resolved - This incident has been resolved.
Sep 14, 06:12 AEST
Monitoring - We are seeing service restored but are awaiting official confirmation.
Sep 13, 18:57 AEST
Update - The fibre repair crew have begun hauling replacement fibre cable prior to splicing fibre cores to restore services. Further updates will be provided within four hours.
Sep 13, 15:50 AEST
Update - Fibre optic cabling has been extensively damaged due to third party electrical poles being installed. New pits and underground infrastructure is required. We expect this outage to remain open at least for the remainder of business hours today and will provide further updates as they become available.
Sep 13, 12:04 AEST
Identified - One of our inter-capital waves has experienced a fibre cut in Silverwater, NSW. Carrier engineers are on-site assessing the damage and repair process. Customers may experience slightly increased latency on traffic between Sydney and Brisbane.
Sep 13, 09:33 AEST
Sep 13, 2021
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Resolved - This incident has been resolved.
Sep 10, 01:41 AEST
Monitoring - We are currently experiencing high latency and packet loss across one our NSW-QLD core links. We have worked to route around the problem circuit for now.
Sep 10, 00:57 AEST
Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021
Completed - The scheduled maintenance has been completed.
Sep 7, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 20:00 AEST
Scheduled - During this maintenance window technicians will be migrating Telstra VIC delivered services to new network hardware. There will be brief outages of 10-15 mins for VIC delivered last mile Telstra services whilst circuits are migrated.

For any continued service outages after the maintenance window please let us know via a ticket.
Sep 2, 08:59 AEST