NBN Fault Processing Delays (all carriers)
Identified - NBN currently have an issue affecting the B2B and customer facing systems. As a result, all fault management is currently unavailable. The issue has been ongoing since approximately midday on Tuesday, and so any faults, restorations or updates have been delayed.

This issue is affecting all carriers across all NBN services.
Aug 22, 11:22 AEST
Uptime over the past 90 days. View historical uptime.
Network Services Operational
90 days ago
99.96 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
99.65 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
Voice trunking Operational
90 days ago
99.99 % uptime
Today
Hosted voice Operational
90 days ago
99.98 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
100.0 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS cloudFront Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
Network Availability (cbr01 data centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019
Service Authentication Failures
Resolved - We have resolved this issue.
Aug 17, 10:14 AEST
Investigating - Our engineering team are investigating an issue affecting authentication of some 4G, NBN and ADSL services.
Aug 17, 10:10 AEST
Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Issues with Call Schedule Updating
Resolved - We've identified an issue affecting schedule updates on CloudPBX. For the incident window, any schedule changes would not have applied until you either edited and saved the inbound route, or you edited and saved a schedule twice. This issue is now resolved.
Aug 14, 00:00 AEST
Aug 13, 2019
Emergency NBN Maintenance
Completed - The scheduled maintenance has been completed.
Aug 13, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 00:03 AEST
Scheduled - We have been advised of an emergency maintenance event by one of our NBN aggregators that will impact a large number of NBN services received through our Sydney POP. During this window they will be making a change to one of our interconnecting paths. Services may experience a brief interruption of up to 20 minutes during the window advised above.
Aug 8, 16:10 AEST
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

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