Update - nbn are currently intending to resume HFC orders from 24th May.
Mar 30, 14:00 AEDT
Monitoring - In December 2020, nbn advised that there was a shortage of HFC NTD's to connect premises to the nbn network. NBN has confirmed today that their supplier of nbn NTDs will not be able to meet the order requirements for the network, and so nbn has been forced to hold any new nbn orders. This is to allow nbn to hold the existing stock of modems to support service assurance activities.

nbn is examining whether existing disconnection dates need to be postponed. Premises which currently are SC21, SC22 or SC23 for nbn services will be rolled back to SC20 and we will not be able to process any new nbn orders until nbn resolves their supply issue.

Real World remains hopeful that nbn will make the sensible choice and consider alternate technology deployments for the premises affected.

It is unclear if this will affect existing in-flight orders, however it is likely that any orders in place will not be completed.
Feb 1, 10:05 AEDT
Network Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.97 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
99.96 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
99.97 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
99.98 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
99.97 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
99.97 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
QLD Network hardware upgrades and migration Jun 16, 22:00 - Jun 17, 01:00 AEST
During this maintenance window technicians will be migrating QLD delivered services to new network hardware to support future higher bandwidth demands. There will be brief outages of 10-15 mins for QLD delivered last miles services whilst circuits are migrated. Any continued service outages please let us know via a ticket.
Posted on May 20, 11:58 AEST
QLD Network hardware upgrades and migration Jun 17, 22:00 - Jun 18, 01:00 AEST
During this maintenance window technicians will be migrating QLD delivered services to new network hardware to support future higher bandwidth demands. There will be brief outages of 10-15 mins for QLD delivered last miles services whilst circuits are migrated. Any continued service outages please let us know via a ticket.
Posted on May 20, 11:59 AEST
VIC Network hardware upgrades and migration Jun 22, 22:00 - Jun 23, 01:00 AEST
During this maintenance window technicians will be migrating VIC delivered services to new network hardware to support future higher bandwidth demands. There will be brief outages of 10-15 mins for VIC delivered last miles services whilst circuits are migrated. Any continued service outages please let us know via a ticket.
Posted on May 20, 17:15 AEST
VIC Network hardware upgrades and migration Jun 23, 22:00 - Jun 24, 01:00 AEST
During this maintenance window technicians will be migrating VIC delivered services to new network hardware to support future higher bandwidth demands. There will be brief outages of 10-15 mins for VIC delivered last miles services whilst circuits are migrated. Any continued service outages please let us know via a ticket.
Posted on May 20, 17:16 AEST
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Jun 15, 2021

No incidents reported today.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Completed - Maintenance is completed
Jun 3, 18:25 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 18:00 AEST
Scheduled - Our engineering team are performing an emergency maintenance activity to resolve a performance issue our team have identified.
Jun 3, 17:59 AEST
Jun 2, 2021
Completed - The scheduled maintenance has been completed.
Jun 2, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 01:00 AEST
Scheduled - During this window we will be reloading our broadband access routers and ensuring software versions are all aligned. This work is primarily to work around a bug condition we are noticing where outbound QOS/shaping is not being applied to NBN services. The flow on effect from this current issue is that some services will experience slightly slower speeds or voice quality issues when an NBN service is highly utilised.
May 31, 10:51 AEST
Jun 1, 2021
Completed - The scheduled maintenance has been completed.
Jun 1, 03:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 01:00 AEST
Scheduled - During this window we will be reloading our broadband access routers and ensuring software versions are all aligned. This work is primarily to work around a bug condition we are noticing where outbound QOS/shaping is not being applied to NBN services. The flow on effect from this current issue is that some services will experience slightly slower speeds or voice quality issues when an NBN service is highly utilised.
May 31, 10:49 AEST