All Systems Operational
Network Services Operational
90 days ago
99.99 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
99.96 % uptime
Today
International Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
99.98 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
99.97 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
99.99 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
99.99 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Network Availability (syd02 Data Centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
Oct 19, 2021

No incidents reported today.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Resolved - We are operating within the various state health guidelines and returning operations to normal levels.
Oct 16, 11:08 AEDT
Update - Due to changes in work restrictions, Real World staff are no longer able to undertake certain types of site visits, particularly in domestic locations within NSW. Our staff will discuss any issues relating to your particular circumstances directly with you.
Jul 18, 22:02 AEST
Monitoring - Following the recent announcements from the NSW Government regarding the introduction of additional COVID restrictions to combat the spread of the Delta variant of the COVID virus, Real World has implemented some changes to our on-site procedures that will apply until the current public health order is lifted.

Customer site visits will only be completed in Sydney where absolutely necessary. We will also be minimising travel and utilising remote work tools wherever possible. These changes may introduce some additional delays to our ability to respond to requests.

If our staff do visit customer sites, they will comply with all relevant COVID requirements as set out by NSW health, including the wearing of masks. We require our business customers to make available the Service NSW QR Code to check in on arrival.

We are working to minimise staff movement outside of their local areas. As our Sydney based staff are diversely spread across the Sydney region, we will endeavour to keep staff situated within their local areas where practical and minimise the use of public transport. Due to these additional requirements we may need to take additional time to schedule work and attend site visits.

We also anticipate an increase in workload over the next 5 business days as organisations respond to the changes and once again adapt work practices, returning to work from home. We ask for your patience as we support these changes for our customers.
Jun 23, 13:43 AEST
Resolved - This incident has been resolved.
Oct 16, 11:08 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 15:23 AEDT
Investigating - We are investigating an issue affecting some services transiting through WA. In particular, it appears one of our upstream providers may have connectivity issues to AS1221 resulting in suboptimal performance and some selective traffic blackholing. In addition we have noticed some traffic incorrectly transiting from Perth to Perth via HKIX.
Oct 12, 15:11 AEDT
Completed - The scheduled maintenance has been completed.
Oct 16, 11:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 11:00 AEDT
Scheduled - During this window a cable repair vessel will be performing repairs on a damaged section of cable 1600KM south of Singapore in the Christmas Island region. Traffic from Asia will traverse via alternate routes during this period and there may be slightly higher latency for some traffic.
Sep 27, 10:37 AEST
Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021
Oct 8, 2021

No incidents reported.

Oct 7, 2021
Completed - The scheduled maintenance has been completed.
Oct 7, 07:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 02:30 AEDT
Scheduled - Please note our upstream provider will be performing works on our Sydney-Perth path in this window. Sydney-Perth traffic will traverse via alternate paths with slightly higher latency with no major impact expected.
Sep 27, 09:53 AEST
Oct 6, 2021
Resolved - A faulty line card was replaced by our carrier partner restoring services.
Oct 6, 20:26 AEDT
Monitoring - We see service restored now but have not yet received official confirmation.
Oct 6, 16:46 AEDT
Identified - Our upstream carrier is experiencing an issue with their DWDM equipment in Canberra. Technicians are being mobilised to investigate and restore service.
Oct 6, 14:59 AEDT
Investigating - We are seeing an outage on our primary path to Melbourne somewhere in the Canberra to Port Melbourne leg. We are raising this with the relevant parties now.
Oct 6, 14:02 AEDT
Resolved - We have received official confirmation that all fibres have now been repaired and do not expect further impact from this incident.
Oct 6, 16:47 AEDT
Monitoring - The fibre cut has been repaired and services have been restored, however we are waiting for final confirmation from our upstream carriers.
Oct 6, 12:31 AEDT
Identified - Please be advised there may be higher latency than usual to some USA locations due to a fibre cut on the US west coast. ETR is likely 12-14 hours due to complexity of the damage. Please contact our support if there are issues with latency or international traffic issues seen.
Oct 5, 13:09 AEDT
Oct 5, 2021