Get webhook notifications whenever Real World Technology Solutions creates an incident, updates an incident, resolves an incident or changes a component status.
Resolved -
What happened: Some voice calls were disconnecting approximately 30 seconds after being answered.
Who was affected: A subset of users connecting through certain network configurations (carrier-grade NAT).
Root cause: A network address handling routine was not correctly processing connection details for some network topologies, causing call signalling to be misdirected due to a change to enhance logging for certain transactions.
Resolution: Configuration updates have been applied to correctly handle all NAT scenarios. Normal service has been restored.
Jan 15, 14:37 AEDT
Update -
We are continuing to work on a fix for this issue.
Jan 15, 14:26 AEDT
Identified -
We've identified an issue affecting calls with certain versions of the CloudPBX App and are working on a fix.
Jan 15, 14:13 AEDT
Investigating -
We are investigating where some calls are failing after ~30 seconds
Jan 15, 13:27 AEDT
Resolved -
This incident has been resolved.
Jan 12, 21:37 AEDT
Monitoring -
A fix has been implemented, and we are monitoring the results. Some services may require a restart to restore connectivity.
Jan 12, 20:18 AEDT
Investigating -
We are currently investigating a service interruption affecting services in our syd02 data hall.
Jan 12, 18:41 AEDT