NBN HFC Ordering Suspension from 2nd Feb 2021
Update - nbn are currently intending to resume HFC orders from 24th May.
Mar 30, 14:00 AEDT
Monitoring - In December 2020, nbn advised that there was a shortage of HFC NTD's to connect premises to the nbn network. NBN has confirmed today that their supplier of nbn NTDs will not be able to meet the order requirements for the network, and so nbn has been forced to hold any new nbn orders. This is to allow nbn to hold the existing stock of modems to support service assurance activities.

nbn is examining whether existing disconnection dates need to be postponed. Premises which currently are SC21, SC22 or SC23 for nbn services will be rolled back to SC20 and we will not be able to process any new nbn orders until nbn resolves their supply issue.

Real World remains hopeful that nbn will make the sensible choice and consider alternate technology deployments for the premises affected.

It is unclear if this will affect existing in-flight orders, however it is likely that any orders in place will not be completed.
Feb 1, 10:05 AEDT
Uptime over the past 90 days. View historical uptime.
Network Services Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Ethernet services Operational
90 days ago
100.0 % uptime
Today
NBN Operational
90 days ago
100.0 % uptime
Today
ADSL Services Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN) Operational
90 days ago
100.0 % uptime
Today
Managed VPN Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.97 % uptime
Today
Voice trunking Operational
90 days ago
100.0 % uptime
Today
CloudPBX Operational
90 days ago
99.96 % uptime
Today
ISDN Services Operational
Telstra Rebill Operational
CloudPBX Mobile ? Operational
90 days ago
99.97 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email Operational
Hosting and Data Centre Operational
90 days ago
99.98 % uptime
Today
Virtual Machine Hosting Operational
90 days ago
99.97 % uptime
Today
Co-location Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
99.97 % uptime
Today
Managed Backup (Dell Rapid Recovery) Operational
Managed Backup (Veeam) Operational
Billing Systems Operational
Helpdesk Services Operational
Xero Ltd - API Accounting API Operational
Xero Ltd - API Files API Operational
Xero Ltd - API Payroll API Operational
Amazon Web Services Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Sync for Mobile Operational
Google Apps Vault Operational
Google Apps Admin Console Operational
Google Apps Groups Operational
Google Apps Maps Operational
Google Apps Sheets Operational
CloudFlare Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Third-Party Conferencing and Messaging Services ? Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Messaging Operational
Zoom Cloud Recording Operational
Zoom Zoom Connector for Polycom Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Cisco Operational
Zoom Live Streaming Operational
Zoom Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
SIP Trunking Availability
Fetching
CloudPBX Availability
Fetching
Past Incidents
May 11, 2021

No incidents reported today.

May 10, 2021
Inbound SMS delivery failure
Resolved - Our carrier partner experienced an issue with message ingestion queues during the day today. Call load appears to have normalised and inbound calls seems to now be working correctly.
May 10, 16:30 AEST
Investigating - We are investigating an issue affecting the receipt of SMS messages via our Inbound SMS relay for Teams and Slack.
May 10, 11:36 AEST
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
CloudPBX Service Interruption
Resolved - This incident has been resolved.
Apr 29, 21:05 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 08:53 AEST
Update - We are continuing to investigate this issue.
Apr 29, 08:23 AEST
Update - We are continuing to investigate this issue.
Apr 29, 08:22 AEST
Investigating - Engineers are investigating an issue affecting CloudPBX's operation at present.
Apr 29, 08:22 AEST
CloudPBX System Upgrade
Completed - During final system testing following completion of the cutover our engineering team identified a unforeseen fault relating to some legacy IP handsets that could not be resolved without additional work. As a result of this, we have reverted the changes made tonight and will perform further testing around this edge case.
Apr 29, 02:10 AEST
Update - We have completed phase 1 of this work and are progressing on schedule.
Apr 28, 23:11 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 22:00 AEST
Scheduled - During this maintenance window we will be rolling out the first stage of a significant upgrade to our CloudPBX platform which we have been testing for the last 4 months.

Leveraging the architecture of our own Astera PBX, this upgrade lays the foundation for a number of operational and system improvements into the future, as well as the foundation for some exciting new feature development.

During the outage window there will be a number of intervals where various CloudPBX functions will be disabled or work intermittently while we apply rolling upgrades to various system components. As part of the work we will be upgrading the SIP User Agent and SBC utilised, and so all devices will need to re-register at the completion fo this work.

We're excited about this release and the future opportunities this provides for our platform, and look forward to sharing it with you.
Apr 20, 10:56 AEST
Apr 28, 2021
Call Quality Impact
Resolved - We have implemented the fix affecting call quality.
Apr 28, 23:11 AEST
Update - We have identified a secondary issue that we believe has been present all day today affecting one of our carrier links. Engineers are commencing maintenance now to begin addressing it.
Apr 28, 16:49 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 12:48 AEST
Identified - We are aware there are still some cases of call quality issues affecting inbound and outbound calls on the CloudPBX platform. Engineers are currently investigating.
Apr 28, 11:20 AEST
Update - We are continuing to monitor for any further issues.
Apr 28, 10:46 AEST
Monitoring - A fix has been implemented and we will continue to monitor this while engineers determine the root cause.
Apr 28, 10:45 AEST
Identified - Engineers have identified a call quality issue affecting inbound and outbound calls on the CloudPBX platform and are investigating further.
Apr 28, 10:30 AEST
Degraded functionality in CDR view
Resolved - This incident has been resolved. (ref ac0c655e9939ef8bd2fa3da44a0c3c29d3fcab8c)
Apr 28, 14:09 AEST
Identified - In preparation for the changes to CloudPBX we've identified a possible issue affecting some CDR views for some customers within the CloudPBX GUI due to some pre-upgrade work.

The current ETA for resolution is 11am 29th April 2021.
Apr 28, 10:29 AEST
Apr 27, 2021

No incidents reported.

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