Engineers have resolved an issue relating to route propagation from one of our Juniper MX routers in our syd03 data centre and restored all services.
Posted Sep 19, 2018 - 20:51 AEST
Identified
We are continuing to see some instability within an edge router related to this earlier incident. Engineers are continuing to investigate.
Posted Sep 19, 2018 - 20:06 AEST
Monitoring
Engineers have identified a route propagation issue and have implemented a fix. Engineers are continuing to monitor traffic, which has returned to normal levels.
Posted Sep 19, 2018 - 19:08 AEST
Update
The incident is also impacting voice services. Customers will experience partial packet loss or increased latency. Engineers are continuing to identify the root cause.
Posted Sep 19, 2018 - 19:00 AEST
Investigating
Engineers are investing a core networking fault within our syd03 data centre that is impacting internet traffic. Private network services and VXCs are not affected by this fault.
Posted Sep 19, 2018 - 18:46 AEST
This incident affected: Network Services (IP Transit, Ethernet services, NBN, ADSL Services, Fixed Wireless Ethernet, 3G/4G Data Services) and Voice Services (Voice trunking, CloudPBX).