Impact on Telstra Number Ports
Incident Report for Real World Technology Solutions
Investigating
All Telstra supported CAT-A and CAT-C porting activities scheduled from Wednesday 25 March until start of business 06 April (inclusive) have been cancelled.

The information has been provided is as follows:

No new requests for LNP will be supported at this point.
Open PNV and CNA validations will not progress until the start of business Monday 06 April*.
Cancelled batches that do not expire during this period: appointments can be booked once communication that activity can recommence.
Cancelled batches that do not expire during this period: new requests will need to be submitted once communication activity can recommence. Telstra will fast track these bookings as much as possible.
Telstra has advised all port activities will experience significant delays on all responses from their customer service teams.

*Given the fluid nature of the situation, Telstra has advised their LNP porting freeze may extend further. We will provide further detail as they become available.

Emergency Services

Telstra has advised LNP activities related to Emergency Services will be considered on a case by case basis, If your customers' do have a legitimate request please submit to us via our Porting team on porting@voicehub.com.au

Other Australian Carriers

It is important to note this notification is specific to Telstra. If the situation extends to other AU Carriers you will be notified by us as soon as possible.
Posted Mar 26, 2020 - 08:52 AEDT
This incident affects: Voice Services (Voice trunking).