This incident has been resolved.

We are seeing service restored but are awaiting official confirmation.

The fibre repair crew have begun hauling replacement fibre cable prior to splicing fibre cores to restore services. Further updates will be provided within four hours.

Fibre optic cabling has been extensively damaged due to third party electrical poles being installed. New pits and underground infrastructure is required. We expect this outage to remain open at least for the remainder of business hours today and will provide further updates as they become available.

One of our inter-capital waves has experienced a fibre cut in Silverwater, NSW. Carrier engineers are on-site assessing the damage and repair process. Customers may experience slightly increased latency on traffic between Sydney and Brisbane.