SMILE billing unavailable

Incident Report for Real World Technology Solutions

Resolved

Our billing vendor has restored services following a major outage and all systems are now functioning correctly.

Posted Jun 11, 2024 - 12:05 AEST

Identified

We are aware of an outage affecting our billing system (SMILE) which is impacting a number of services. This includes provisioning requests, number porting requests and other services which depend on this service. Our vendor is aware of the outage and is working on a resolution.

Posted Jun 11, 2024 - 10:50 AEST

This incident affected: Billing Systems.