Helpdesk ticket creation via Email delayed

Incident Report for Real World Technology Solutions

Resolved

This incident has been resolved.

Posted Aug 31, 2024 - 12:57 AEST

Monitoring

Zendesk have applied a fix to the inbound mail queue and we have seen a steady improvement of ticket creation over the last two hours.

Posted Aug 20, 2024 - 19:47 AEST

Update

Zendesk have indicated that they are currently testing a fix for this and expect another update within the next 2 hours.

Posted Aug 20, 2024 - 14:14 AEST

Identified

Our help desk provider, Zendesk, is currently experiencing delays with processing inbound emails which is delaying ticket creation and ticket updates. Customers are encouraged to update their tickets from the Web Portal (https://helpdesk.realworld.net.au/). Tickets can also be created from here.

Posted Aug 20, 2024 - 13:27 AEST

This incident affected: Helpdesk Services.