Ticket Submission Failures via Email

Incident Report for Real World Technology Solutions

Resolved

This incident has been resolved.

Posted Aug 13, 2024 - 11:34 AEST

Monitoring

We have implemented a workaround within our email system that has resolved ticket submission via email. Any existing messages may be held by our email delivery partner (Google) for up to 24 hours before being received by our system.

Posted Aug 12, 2024 - 12:12 AEST

Identified

We've identified an issue causing intermittent ticket submission failures when submitting tickets to us via email. Our engineers are working on resolving this issue as quickly as possible. In the meantime, we ask that if you do not receive an automated reply from our systems after sending us an email, please submit your tickets via the helpdesk at https://helpdesk.realworld.net.au or if the issue is urgent, call us on 1300 798 718

Posted Aug 12, 2024 - 11:08 AEST

This incident affected: Helpdesk Services.