All Systems Operational
Network Services Operational
90 days ago
100.0 % uptime
Today
IP Transit   Operational
90 days ago
100.0 % uptime
Today
Ethernet services   Operational
90 days ago
100.0 % uptime
Today
NBN   Operational
90 days ago
100.0 % uptime
Today
ADSL Services   Operational
90 days ago
100.0 % uptime
Today
Fixed Wireless Ethernet   Operational
90 days ago
100.0 % uptime
Today
Intercapital Capacity   Operational
90 days ago
100.0 % uptime
Today
3G/4G Data Services   Operational
90 days ago
100.0 % uptime
Today
Private WAN (MPLS VPN)   Operational
90 days ago
100.0 % uptime
Today
Managed VPN   Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
Voice trunking   Operational
90 days ago
100.0 % uptime
Today
Hosted voice   Operational
90 days ago
100.0 % uptime
Today
ISDN Services   Operational
Telstra Rebill   Operational
Email Services Operational
90 days ago
100.0 % uptime
Today
SpamCloud   Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange   Operational
90 days ago
100.0 % uptime
Today
POP/IMAP Legacy Email   Operational
Hosting and Data Centre Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Hosting   Operational
90 days ago
100.0 % uptime
Today
Co-location   Operational
90 days ago
100.0 % uptime
Today
Web Hosting   Operational
90 days ago
100.0 % uptime
Today
Managed Backup (Dell Rapid Recovery)   Operational
Managed Backup (Veeam)   Operational
Billing Systems   Operational
Helpdesk Services   Operational
AWS cloudFront   Operational
AWS ec2-ap-southeast-2   Operational
AWS ec2-ap-southeast-1   Operational
Xero Ltd - API Accounting API   Operational
Xero Ltd - API Files API   Operational
Xero Ltd - API Payroll API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DSL Scheduled Maintenance Sep 12, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Bungwahl (NSW) should expect 25 minute service interruption during the outage window.
Posted on Sep 7, 15:57 AEST
DSL Scheduled Maintenance Sep 19, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Coolum Beach , Eumundi , Nambour , Noosaville QLD (QLD) should expect 60 minute service interruption during the outage window.
Posted on Sep 7, 14:50 AEST
DSL Scheduled Maintenance Sep 21, 00:00-05:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Millmerran and Morven (QLD) should expect 60 minute service interruption during the outage window.
Posted on Sep 7, 15:53 AEST
DSL Scheduled Maintenance Oct 3, 00:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Warwick (QLD) should a expect 60 minute service interruption during the outage window.
Posted on Sep 29, 13:32 AEST
DSL Scheduled Maintenance Oct 3, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Merredin (WA) should a expect 5 hour service interruption during the outage window.
Posted on Sep 29, 13:37 AEST
DSL Scheduled Maintenance Oct 4, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Mildura (VIC) should expect a 120 minute service interruption during the outage window.
Posted on Oct 3, 13:56 AEDT
DSL Scheduled Maintenance Oct 4, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Mount Hawthorn (WA) should expect a 2 hour service interruption during the outage window.
Posted on Sep 29, 13:47 AEST
DSL Scheduled Maintenance Oct 4, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Windsor (VIC) should expect a 60 minute service interruption during the outage window.
Posted on Oct 3, 08:41 AEDT
DSL Scheduled Maintenance Oct 4, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers Wantirna (VIC) should expect two 30 minute service interruption during the outage window.
Posted on Oct 3, 08:51 AEDT
DSL Scheduled Maintenance Oct 5, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Windsor (VIC) should expect a 60 minute service interruption during the outage window.
Posted on Oct 3, 08:46 AEDT
DSL Scheduled Maintenance Oct 5, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers Flaxton (QLD) should expect a 120 minute service interruption during the outage window.
Posted on Oct 3, 08:43 AEDT
DSL Scheduled Maintenance Oct 6, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Windsor (VIC) should expect a 60 minute service interruption during the outage window.
Posted on Oct 3, 08:48 AEDT
DSL Scheduled Maintenance Oct 10, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Bairnsdale, South Gladstone, Churchill, Darnum, Hamilton, Inverloch, Linton, Longwarry, Merbein, Moe, Traralgon South (VIC) should expect a 60 minute service interruption during the outage window.
Posted on Oct 3, 13:54 AEDT
ADSL Scheduled Maintenance Oct 11, 00:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Pullenvale (QLD) should expect a 10 minute service interruption during the outage window.
Posted on Oct 10, 09:45 AEDT
ADSL Scheduled Maintenance Oct 11, 00:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Blackwater and Moranbah (QLD) should expect a 15 minute service interruption during the outage window.
Posted on Oct 10, 09:43 AEDT
NBN and DSL Scheduled Maintenance Oct 23, 01:30-06:30 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Edwardstown, Elizabeth, Flinders, Glenelg, Greenwith, Golden Grove, Gepps Cross, Mawson Lakes (SA) should expect a 10 minute service interruption during the outage window.
Posted on Oct 17, 12:44 AEDT
TADSL Scheduled Maintenance Oct 24, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers Apollo Bay, Aireys Inlet, Geelong, Gembrook, Gisborne, Gol Gol, Greenvale, Gladysdale, Guildford, Haddon, Hallam, Heidelberg, Heyward, Hurstbridge, Hazelwood North, Inverloch, Inglewood, Irymple, Moriac (VIC) should expect a 10 minute service interruption during the outage window.
Posted on Oct 16, 16:36 AEDT
TADSL Scheduled Maintenance Oct 24, 01:30-06:30 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Lameroo (SA) should expect 5 hour service interruption during the outage window.
Posted on Oct 13, 16:54 AEDT
DSL Scheduled Maintenance Oct 25, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Brighton and Highett (VIC) should expect a 30 minute service interruption during the outage window.
Posted on Oct 5, 10:16 AEDT
TADSL Scheduled Maintenance Oct 25, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Ivanhoe, Junortoun, Kinglake, Kinglake West, Karingal, Kaniva, Keysborough, Kialla, Korumburra, Koorlong, Lakes Entrance, Leongatha, Leopold, Lilydale, Linton (VIC) should expect a 10 minute service interruption during the outage window.
Posted on Oct 16, 16:27 AEDT
ADSL Scheduled Maintenance Oct 25, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Drummoyne and Petersham (NSW) should expect a 30 minute service interruption during the outage window.
Posted on Oct 10, 09:34 AEDT
TADSL Scheduled Maintenance Oct 26, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Lockwood, Londford, Truganina, Williams Landing, Laverton, Laverton South, Altona Meadows, Lyndhurst, Maffra, Maryborough, Mansfield, Mildura South, Mildura, Mordialloc, Brookfield, Melton West, Melton (VIC) should expect a 10 minute service interruption during the outage window.
Posted on Oct 16, 13:29 AEDT
TADSL Scheduled Maintenance Oct 27, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Melton, Newborough, Monbulk, Moolap, Moorabool, Mooroopna, Mooroolbark, Mornington, Doreen, Mernda, Merricks North, Mount Duneed, MT Eliza, MT Evelyn, Murchison, Morwell, Morwell (VIC) should expect a 10 minute service interruption during the outage window.
Posted on Oct 16, 13:35 AEDT
TADSL Scheduled Maintenance Oct 30, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Myrtleford, Napoleons , Narre Warren, Narre Warren North, Northcote, Newhaven, North Geelong , Rippleside, Norht-Melbourne ,Neerim South, Oakleigh, Hughesdale, Ocean Grove, Officer, Paynesville (VIC) should expect a 10 minute service interruption during the outage window.
Posted on Oct 13, 14:31 AEDT
TADSL Scheduled Maintenance Oct 31, 01:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Point Cook, Pearcedale, Pakenham, Port Melbourne (VIC) should expect a 5 minute service interruption during the outage window.
Posted on Oct 16, 13:38 AEDT
System Metrics Month Week Day
Network Availability (syd01 Data Centre)
Fetching
Network Availability (syd02 Data Centre)
Fetching
Network Availability (mel01 Data Centre)
Fetching
Network Availability (cbr01 data centre)
Fetching
SIP Trunking Availability
Fetching
Hosted Voice Availability
Fetching
Past Incidents
Oct 21, 2017

No incidents reported today.

Oct 20, 2017
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Clayton, Cockatoo, Corio, Lovely Banks, Cowes, Craigieburn, Crib Point, Coronet Bay, Chelsea, Patterson Lakes, Daylesford, Devon Meadows, Dixons Creek, Doncaster East, Dromana, Drouin, Deer Park (VIC) should expect 5 minute service interruption during the outage window.
Oct 16, 16:44 AEDT
Oct 19, 2017
Between 3:52pm AEST and 4:02pm AEST we experienced a brief interruption to some inbound voice services. Engineers isolated a system fault in relation to a routing record update, and forced a table reload. All services are now restored.
Oct 19, 16:12 AEDT
Completed - The scheduled maintenance has been completed.
Oct 19, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Innisfail, Cowley, Daradgee (QLD) should expect a 60 minute service interruption during the outage window.
Oct 13, 16:51 AEDT
Completed - The scheduled maintenance has been completed.
Oct 19, 06:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:30 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Broken Hill, Brighton, Berrimah, Burra, Ceduna, Clare, Cleve, Aberfoyle Park, Coromandel Valley (SA) should expect a 10 minute service interruption during the outage window.
Oct 17, 12:31 AEDT
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 00:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Parklea (NSW) should expect a break to service during the outage window.
Oct 17, 12:44 AEDT
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Belmont, Ballarat, Brunswick, Bulla, Bundoora, Berwick South, Beechworth, Skye, Carrum Downs, Castlemaine, Cranbourne East, Churchill, and Clayton (VIC) should expect a 10 minute service interruption during the outage window.
Oct 13, 16:38 AEDT
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Coronet Bay, Eaglehawk, Gisborne, Hamilton, Haven, Kyabram, Merbein, Robinvale, Yallourn North (VIC) should expect a 60 minute service interruption during the outage window.
Oct 12, 12:20 AEDT
Oct 18, 2017
Resolved - This incident has been resolved.
Oct 18, 18:39 AEDT
Update - There is currently an unplanned outage in QLD affecting TADSL services, carrier has confirmed they see an issue with one of the Provider Edge Routers, No ETR at this stage. 2SG Wholesale will continue to liaise with the carrier and provide updates to clients as they become available

We apologise for any inconvenience this may cause.
Oct 18, 12:37 AEDT
Investigating - There is currently an unplanned outage in QLD affecting TADSL services, 2SG Wholesale are liaising with the relevant carrier to confirm what the issue is. Next update will be provided by 10:30:00 QLD
Oct 18, 12:27 AEDT
Completed - The scheduled maintenance has been completed.
Oct 18, 06:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:30 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Edwardstown, Elizabeth, Flinders, Brooklyn Park, Angle Vale, Macdonald Park, Andrews Farm, Aldinga, Alice Springs, Ardrossan, Blackwood, Barmera, Barmera West (SA) should expect a 10 minute service interruption during the outage window.
Oct 17, 12:37 AEDT
Completed - The scheduled maintenance has been completed.
Oct 18, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Port Fairy (VIC) should expect 30 minute service interruption during the outage window.
Oct 13, 14:38 AEDT
Completed - The scheduled maintenance has been completed.
Oct 18, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Alfredton, Arthurs Creek, Axedale, Axe Creek, Bairnsdale, Bendigo, Kennington, Beaconsfield, Berwick, Birregurra, Brooklyn, Blairgowrie, Balnarring, Canadian, Ballarat (VIC) should expect a 10 minute service interruption during the outage window.
Oct 13, 16:42 AEDT
Oct 17, 2017

No incidents reported.

Oct 16, 2017
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Curlewis, Gunnedah, Moree and Narrabri (NSW) should expect a 15 minute service interruption during the outage window.
Oct 13, 16:33 AEDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017
Completed - The scheduled maintenance has been completed.
Oct 12, 09:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Bateman, Canning Vale and Spearwood (WA) should expect a 5 hour service interruption during the outage window.
Oct 11, 15:19 AEDT
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance during the window below. Some services may require a CPE power cycle if connectivity has not been re-established at conclusion of the outage window.
Customers in Orchard Hills and St. Marys (NSW) should expect a 60 minute service interruption during the outage window.
Oct 11, 15:13 AEDT
Oct 11, 2017

No incidents reported.

Oct 10, 2017
Resolved - This incident has been resolved.
Oct 10, 21:03 AEDT
Monitoring - Over the last week we have seen most services restored. The final feeder cable was due to be replaced during the week, and we anticipate the remaining services will finally be restored to full operation within the next number of days.
Sep 30, 17:27 AEST
Update - Telstra continues to complete the work to restore the main cables, however further complications have been identified with extensive damage affecting at least some of the main lead in cables, requiring additional cable replacement.
Aug 22, 23:32 AEST
Update - We are making progress!

AAPT/TPG fibre has been installed and equipment commissioned. Telstra is progressing with final transmission acceptance testing. Service record details have been reviewed and confirmed for migration. Telstra has determined the cable order of the 11 main cables to be migrated which is expected to commence later this week. AAPT/TPG NOC resources will monitor the ports as services are migrated. Customer services are expected to gradually restore as Telstra works through the main cable migration work. No firm ETR has been provided by Telstra for the completion of the main cable migrations, however we anticipate this to be relatively quick from this point on.
Aug 14, 12:56 AEST
Update - We has been advised that Telstra continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

Telstra has completed the final Power installation work. AAPT/TPG fibre installation work is expected to be completed by 03/08/2017. The splicing of the fibre at the exchange has been delayed by Telstra due to copper cabling works and to avoid potential damage to the fibre cable. Telstra has advised that the connection of copper based services is expected to commence on 07/08/2017 and is dependent on the coordination with other carriers. No firm ETR has been provided by Telstra for service restoration.
Aug 3, 10:02 AEST
Update - We have been advised that Telstra continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

Telstra has advised that the DC power system has been commissioned. Final mains power install is expected to be completed by the end of 21/07/2017 which will provide the power requirements for the exchange. Fibre installation work is ongoing with no ETR for completion available. Cable installation to the MDF has commenced and is ongoing. Copper cutovers have not commenced and no ETR has been provided for this work.

We will update with further information next week as it is provided to us, and thank our customers for their continued patience while this major piece of infrastructure is rebuilt.
Jul 14, 11:33 AEST
Update - AAPT/TPG has advised us that Telstra continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

Telstra has advised that the temporary structures have been delivered to the Parklea site. Temporary entry and power is currently being progressed. The installation of equipment, internal cabling and power system works is expected to continue this week and possibly next. This will be followed by the installation of street cabling in preparation for the cutover of services onto the new exchange. No firm ETR has been provided by Telstra for service restoration.

The next update will be provided on 03/07/2017 or as soon as further information becomes available.
Jun 27, 12:17 AEST
Update - AAPT/TPG has been advised that Telstra continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

Telstra has advised that the temporary structures have been scheduled to be relocated to the Parklea site on 22/06/2017. The integration of the structures to the exchange is expected to occur. The relevant drawings are then expected to be provided to AAPT/TPG to allow the Fibre and Field Technicians to plan and reinstate Fibre work. The 3rd party provider is expected to commence the re-termination of Copper cabling and complete the jumpering to the AAPT/TPG equipment over the following week. No ETR has been provided by Telstra for service restoration.

The next update will be provided on 26/06/2017 or as soon as further information becomes available.
Jun 20, 13:09 AEST
Update - AAPT/TPG has been advised that Telstra continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

Telstra has authorised the final work to be completed on the temporary structures. This work involves the installation of the MDF and Power to the AAPT/TPG rack. AAPT/TPG technicians are scheduled to complete this work by 15/06/2017. The temporary structures are expected to be transported to the Parklea site by 16/06/2017. Integration of the structures to the exchange foundation is expected to commence with no ETR available from Telstra for this work as yet.

An ETR for total service restoration is unavailable. The next update will be provided on 19/06/2017 or as soon as further information becomes available.
Jun 13, 14:33 AEST
Update - AAPT/TPG has been advised that Telstra continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

The site has been cleared and council approvals have been granted which has allowed the exchange foundation (concrete slab) to be completed. The work continues in preparation for the prefabricated structures to be delivered and installed. Final assembly of cabling and power is expected to occur after the prefabricated structures are delivered.

AAPT/TPG has completed the installation of equipment at the Erskine Park staging site. The delivery of the prefabricated structures to the Parklea site has not been confirmed but is possibly expected to occur by 09/06/2017.

An ETR for total service restoration is unavailable. The next update will be provided on 12/06/2017 or as soon as further information becomes available.
Jun 7, 12:21 AEST
Update - AAPT/TPG has been advised that Telstra continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

While the rebuild continues at Parklea, equipment is being prepared at a temporary staging site in Erskine Park. AAPT/TPG staff have been approved for induction and installation of equipment into the Erskine Park site on 30/05/2017.

Final assembly of cable and power at the Parklea site is expected to occur when the replacement structures are delivered from the temporary staging site. No ETA has been provided on when the temporary structures are to be delivered to the Parklea site.

An ETR for total service restoration is unavailable. The next update will be provided on 05/06/2017 or as soon as further information becomes available.
May 29, 11:56 AEST
Update - AAPT have further advised today that they expect the rebuild of core infrastructure at the exchange to require a further two weeks, at which point AAPT can commence restoring services.
May 19, 09:29 AEST
Update - Telstra's service status has updated to indicate service restoration between Friday 19th May and Monday 29th May, however these dates are subject to change. AAPT have advised they expect to be restoring services next week, however this is dependent on site cleanup.
May 17, 09:48 AEST
Update - Telstra have advised that some services have been restored over the weekend, however we anticipate that issues relating to this outage will continue for several weeks due to the complexity of the event and the complete destruction of the exchange caused by the fire.
May 15, 10:18 AEST
Update - Telstra are still waiting for the arrival of the MEOW. We have also been advised of a substantial amount of toxic materials on site which need to be removed before service restoration can occur.
May 10, 14:03 AEST
Update - Telstra are deploying the Mobile Exchange on Wheels (MEOW) from Victoria and it should arrive today.
May 10, 11:07 AEST
Update - Some photos of the external damage: https://twitter.com/big_gaffa/status/861778669324382208
May 9, 14:16 AEST
Update - Site investigations have been completed, and Telstra has determined they are deploying a mobile exchange to the site to begin to restore services. There is no Estimated Time for Restoration at this stage.
May 9, 13:11 AEST
Identified - Telstra has advised of a fire in the Parklea Exchange overnight. The exchange is currently inoperable. Services fed from this exchange are offline at present with no ETR.
May 9, 09:10 AEST
Oct 9, 2017
Resolved - This incident has been resolved.
Oct 9, 03:48 AEDT
Monitoring - The interface is back up and service restored. We are currently waiting on an RFO for this incident.
Oct 9, 01:51 AEDT
Investigating - We are investigating an outage effecting some ethernet services delivered via Telstra Wholesale in NSW.
Oct 9, 01:10 AEDT
Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.