We have identified the root cause of this fault and will work with our software vendors and engineering team around a solution to this.
We do not anticipate another occurrence of this fault in the immediate future.
Posted Nov 18, 2020 - 11:00 AEDT
Monitoring
Our engineers have restarted a number of call routing processes and have seen system performance return to normal levels. We are continuing to monitor the system.
Posted Nov 18, 2020 - 10:48 AEDT
Update
Our team are investigating a number of related issues affecting the CloudPBX platform. We appreciate your patience while we further investigate the cause of the current fault.
Posted Nov 18, 2020 - 10:30 AEDT
Update
We have narrowed the fault investigation to CloudPBX and continue to assess the situation.
Posted Nov 18, 2020 - 10:24 AEDT
Investigating
We are investigating intermittent reports of no audio on some calls.
Posted Nov 18, 2020 - 10:22 AEDT
This incident affected: Voice Services (Voice trunking, CloudPBX).