Degraded connectivity on cloud compute infrastructure

Incident Report for Real World Technology Solutions

Resolved

This incident has been resolved.

Posted Jan 15, 2020 - 03:16 AEDT

Monitoring

Engineers have isolated the bug and applied a fix. We're now actively monitoring for any further issues.

Posted Jan 15, 2020 - 02:28 AEDT

Identified

At around 01:00 AEST 15/01/2020 our OpenStack cluster lost connectivity due to a fault.

Engineers are onsite and have identified that a software bug has caused the issue, however attempts to restart underlying services have not remedied the issue.

We'll be updating this incident when further information becomes available.

Posted Jan 15, 2020 - 01:22 AEDT

This incident affected: Hosting and Data Centre (Virtual Machine Hosting).