4G/LTE authentication issues

Incident Report for Real World Technology Solutions

Resolved

This incident has been resolved.

Posted May 28, 2020 - 08:39 AEST

Monitoring

All 4G/LTE services have been restored. We will continue to monitor overnight to confirm there are no further issues.

Posted May 27, 2020 - 17:38 AEST

Update

Engineers are working with the mobile carrier to identify the cause of this issue.

Posted May 27, 2020 - 14:08 AEST

Investigating

We are seeing some 4G/LTE services fail to re-authenticate after disconnecting. We have raised a fault with our upstream carrier who is actively following this up.

Posted May 27, 2020 - 11:16 AEST

This incident affected: Network Services (3G/4G Data Services).