Increased service latency Sydney to Perth

Incident Report for Real World Technology Solutions

Resolved

Latency has returned to normal. This is now resolved.

Posted Nov 26, 2020 - 09:26 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 26, 2020 - 00:16 AEDT

Identified

Engineers have identified a path failure between Sydney and Perth at approximately 6:25pm AEDT which has increased latency between Sydney and Perth and in some cases resulted in an increase of congestion.

Engineers are currently re-routing traffic to alternate paths to address this.

Posted Nov 25, 2020 - 20:32 AEDT

This incident affected: Network Services (Intercapital Capacity).